Ethan Allen in Saugus offers a wide selection of high-quality furniture for both indoor and outdoor spaces, including sofas, bedroom sets, and lighting. The store is known for its exceptional craftsmanship, with about 75% of products made in North American workshops. Customers appreciate the personalized service provided by knowledgeable design consultants who listen carefully to their needs and help create customized solutions. Many reviews highlight the helpfulness of staff such as Allison, Sam, and Roy, who guide clients through the design process, whether updating existing furniture, furnishing a new home, or completing a room makeover. The store provides free interior design services with options for at-home, in-store, and online appointments, making it convenient for customers to visualize their spaces and bring their ideas to life. Visitors consistently praise the warm, professional atmosphere and the attentive, genuine customer service. Overall, Ethan Allen in Saugus is recognized for offering beautiful, customizable furniture and excellent support to help customers create comfortable, stylish living spaces.
I had a fantastic experience with Sam at Ethan Allen. Despite not making a purchase, Sam's insightful and thoughtful assistance left a lasting impression. His expertise and genuine approach made the shopping experience enjoyable, and I appreciate the excellent customer service he provided.
May 2022
We also had a wonderful experience finding a couch for our new home! Roy made the process of finding our perfect couch so easy. He was very knowledgeable, kind, and genuine. We highly recommend Ethan Allen! Fantastic customer service.
April 2022
I had a wonderful experience ordering chairs for my bar top counter in my kitchen. We stopped in needing guidance on color, design and Roy was able to give thoughtful suggestions and ultimately guided us to chairs and fabrics we loved. Highly recommend Ethan Allen for your furnishing needs. Excellent customer service!
