12 - 4PM
636 Broadway, Saugus“I had a fantastic experience with Sam at Ethan Allen. Despite not making a purchase, Sam's insightful and thoughtful assistance left a lasting impression. His expertise and genuine approach made the shopping experience enjoyable, and I appreciate the excellent customer service he provided.”
10AM - 6PM
180 Main St, Saugus“Great selection. Most of the employees were very helpful, but some not so much. I asked about having a custom threshold cut for my bathroom floor transition, and was sneered at because the job was too small. They could have said no without being condescending. Still 4 stars, because the products are good quality, and I would come back.”
“I was looking for a recliner that did not look like a recliner. Sales rep Kevin, was so helpful. He helped me find exactly what I was looking for without pressure or following me throughout the store. An easy , relaxing purchase. And best yet, it will be delivered within the week!”
“I didn’t know what to expect at this store but I’m really glad I took the trip to come out here. The girl who worked at the sewing center or whatever it’s called is so sweet, you can really tell she loves her job and enjoys helping people. She gave me really clear directions and I found what I needed within seconds. I’m pretty sure she came around the corner to see if I found the item, so I really appreciate her for going the extra mile. I went to check out at the cash register and was met by Araya, a literal ray of ☀️. She also seems to enjoy her job and is so positive! We were able to chat for a bit and she was very relatable, she made my day with the great conversation we had. Joann in Saugus has wonderful employees which is very rare nowadays, bless both of you!”
“Great store and extremely helpful staff. Went there to get a bedroom, living room, and kitchen set; the salesperson, Leticia, was tremendously helpful in selecting the right choices for our needs and explaining the ins and outs of everything. Highly recommend going to the Saugus location.”