FedEx Office Print & Ship Center in Saugus, MA offers a comprehensive range of printing and shipping services for businesses and individuals. Customers can utilize FedEx shipping, copying, digital printing, direct mail, signs and graphics, and more. The center also provides internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. Documents can be uploaded online for convenient pick-up or delivery of flyers, brochures, presentations, banners, and signs. The store is praised for its efficient shipping process, including a self-serve kiosk for prepaid labels that minimizes wait times. Staff are highlighted for their exceptional customer service, going above and beyond to assist with complex shipping needs, even at closing. One reviewer specifically mentioned an employee named Tim who provided patient and professional help with a difficult return drop-off, even offering a coupon for a future visit. Other reviews note helpful and friendly staff, creating a nice and friendly atmosphere. One customer was particularly impressed by the assistance received with packing and shipping awkward items to multiple addresses, with an employee named Kim efficiently handling the task. The team's dedication ensures that important shipments, like those for a children's event, arrive on time.
I needed some help with a last-minute print job, and Kim at this location went out of her way to help us and get us what we needed. Great customer service and great person!
May 2025
I ship through eBay and drop my packages off here all of the time. It is very easy and they have a self serve kiosk where you can scan your prepaid labels and then just put the packages on the counter. There is rarely a line but using the kiosk guarantees no lines no waiting.
May 2023
Just dropped off a package for return, both ladies were very helpful and friendly. Nice friendly atmosphere in the store.
