The Verizon store in Saugus offers a convenient and friendly experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or use online options to schedule appointments, place orders, and choose from various pick-up and delivery options, including free 2-day shipping and same-day delivery where available. Reviews highlight the helpfulness and patience of staff members, particularly mentioning employees like Sammy, April, and Matt, who provide personalized assistance and clear explanations. The store is praised for its quick service, easy access to lockers for order pick-up, and welcoming atmosphere. Customers appreciate the knowledgeable staff who go above and beyond to educate and assist, making the shopping experience smooth and efficient. Overall, the Saugus Verizon store is recognized for its excellent service, helpful staff, and convenient options for all their mobile and internet needs.
Great experience! Sammy was so nice, so patient and extremely helpful to educate us. We got a new phone and he lowered our bill. Highly recommend this verizon location!
December 2023
I came to the Saugus store because they lockers that contained my purchase. No waiting in lines. This was my first time using them, so I didn't know where they were. So I actually had to wait a little for an employee to show me their location. They are on the right wall after entering the store. Easy peasy lemon squeezy!
November 2023
The person who took care of me did an outstanding job and left few stones unturned as well as provided me with her contact information in case I had some unanswered questions.
