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“Jonah is AMAZING!!! My smart watch broke and I needed a new asap and he got me the best deal :) he was very knowledgeable about all of the watches and phones. His trainee was Isaiah and he was also very helpful and super nice too. I will definitely be going back to this store from now on”
“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“Elmer was great. I needed to replace my phone on a budget and he helped me figure a reasonable solution quickly. I also came in as the store was closing and he wasn't bothered by that at all.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“Great experience at this Verizon store! The staff was friendly, knowledgeable, and really took the time to help me find the best option without any pressure. Everything was explained clearly, and the whole process was quick and easy. Highly recommend!”
“Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“I visited the Store on Causeway Street because my previous Carrier was causing me issues, and not willing to work with me. Robert Dalton went above and beyond to get me everything I needed and wanted! He guided me every step of the way, with class and urgency. I would highly recommend this Location, and if you can get Robert to assist you, you'll be in great hands!”
“I highly recommend this store for any support/upgrade questions. I had an issue and Alejandro was very patient and took the time to ensure my account was able to be activated again! Thank you very much for your help!”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“Wonderful team, excellent service!! After visiting the Swampscott location, where I was told that my iPhone was the problem and that T Mobile couldn’t help me, I visited this location for a second opinion. I had issues activating my number on my new iPhone and it took them literally 5min to fix my problem. And they were so sweet, too. Best place ever!! This will be my new go-to for any T Mobile problems.”
“David was able to resolve an issue I had at an entirely different location, I would have switched carriers had I not had the experience I did today. 5 stars for David as he was polite and fast.”
“Great service. Good vibes, professional, handled my situation perfectly with no hiccups. Left with a new phone, which I absolutely love. Thank you guys for the help when i was in need”
“I had one of the best customer service experiences I’ve had in a long time thanks to Deandre at the T-Mobile store.
I came in fully intending to exchange my new phone because I was convinced it wasn’t the right fit. Rather than rushing me through another transaction or trying to persuade me with a sales pitch, Deandre took the time to truly understand what I was experiencing. He had me compare several phones, encouraged me to actually hold and use them, and even let me try the camera on his own phone so I could experience it in a real-world setting.
What impressed me most was his patience, kindness, and professionalism. He never dismissed my concerns or made me feel like I was being difficult, even though I had already exchanged my phone once. Instead, he helped me separate the phone itself from the bulky case that was affecting my perception. He even refunded the accessory and suggested I purchase a slimmer case elsewhere because he wanted me to love my phone, not just complete a sale.
By the end of the visit, I realized the phone I’d been ready to return was actually the right one for me. That happened because Deandre listened first, educated second, and never pressured me. Customer service like this is rare, and it’s exactly why I would recommend this T-Mobile location to friends and family.
Thank you, Deandre, for treating me with patience, respect, and genuine care.”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“The staff here is incredibly friendly and super helpful! I got my new phone set up in no time, and they made sure I understood everything about my plan. A great experience overall!”
“I was at this location the other day, picking up a new phone. While waiting to transfer everything from the old phone, I observed the most impressive thing. An elderly woman came in, looking for help to get her Pandora music back on. The young man patiently assisted her; didn't ask if she was a T-Mobile customer, he just helped her. I'm a longtime T-Mobile customer, over 25 years, because of their excellent customer service both on the phone and in person. I just wanted to highlight and applaud the kindness & service extended to that senior citizen; it made my day.”
“Extremely friendly and knowledgeable staff who were beyond helpful in resolving one of the most bizarre phone issues I've ever experienced. Huge shout-out to Karizma and Ray in particular!!!”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I had Olga help me out in the store to get an ipad for school. And she was so amazing and professional but also made me enjoy my time waiting for my product. Walked oit of the store with a smile on face happy with my purchase and the experience she provided! I will be back and hope she will be there when i do.”
“Luis was such a nice worker there. He helped both me and my mother and was patient and understanding. He was very knowledgable and knows what he is doing. Overall great experience. Thanks luis.”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“Recently worked with James at Axcelx Technologies. What an outstanding organization And team of professionals! I would recommend them hands-down for any data Center projects you may have. Thank you for Everythingz”
“Jesse Round was incredibly helpful when I needed assistance after the death of a family member. He is an excellent manager and a true asset to the Verizon company.
Thank you Jesse for everything.”
“I had an amazing experience with Verizon, from getting my account set up to having Fios installed. A huge shoutout to James at the store for going above and beyond to make sure everything was taken care of and that I had everything I needed. He made the entire process easy and stress-free. I highly recommend working with James if you're looking for excellent customer service!”
Open 24 hours
222 Rosewood Dr, Danvers
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“I was first approached by a woman representative who acted like I was cutting the line, telling me there were people in front of me. Even though I only approached the desk to see if I needed a number to be helped. I was totally embarrassed when she led me to a chair to sit and wait. After waiting my turn I was helped by a representtive named Justin. He was absolutely the nicest, most friendly, and knowledgeable person I've met. He went over all my concerns, showed me alternatives to my service, and offered prices on different plans. If there is an employee award, I think he should get it. If I ever have occasion tgo go back, I would definately want him to wait on me”