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“I had a great experience at the Saugus Ma Verizon cell phone store today. My service person was Ryan who was patient, helpful, knowledgable, and understood the issue I was having with my I phone 17. He answered every question or concern I had and put me at ease. I highly recommend the Verizon Saugus location.. Thanks Ryan...Keep up the good work..”
“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“Very friendly, competent and convincing me to upgrade my phone and supplier. Very low key but I left upgraded although I went in for a simple question which was answered!”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“Great experience at this Verizon store! The staff was friendly, knowledgeable, and really took the time to help me find the best option without any pressure. Everything was explained clearly, and the whole process was quick and easy. Highly recommend!”
“I went in for a trade-in/upgrade for family member and Devonte went above and beyond to make the transaction as smooth as possible. He also made drop off of the trade-in quick and easy. Additionally, he took the time to minimize the change/cost in billing/plan. Will/would definitely return to this location for future needs.”
“Absolutely amazing service! The staff was incredibly knowledgeable and helped me find the perfect phone plan without any pressure. I left feeling valued and excited about my new device!”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“I visited the Store on Causeway Street because my previous Carrier was causing me issues, and not willing to work with me. Robert Dalton went above and beyond to get me everything I needed and wanted! He guided me every step of the way, with class and urgency. I would highly recommend this Location, and if you can get Robert to assist you, you'll be in great hands!”
“I highly recommend this store for any support/upgrade questions. I had an issue and Alejandro was very patient and took the time to ensure my account was able to be activated again! Thank you very much for your help!”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“Wonderful team, excellent service!! After visiting the Swampscott location, where I was told that my iPhone was the problem and that T Mobile couldn’t help me, I visited this location for a second opinion. I had issues activating my number on my new iPhone and it took them literally 5min to fix my problem. And they were so sweet, too. Best place ever!! This will be my new go-to for any T Mobile problems.”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I'd like to express my heartfelt gratitude to Brother Umair and his team for their exceptional service at the T-Mobile store. They took the time to thoroughly explain the current promotions and deals, making it easy for me to make an informed decision. I'd like to extend a special thank you to Brother Umair, Branch Manager Kelly, Angela, Sameera, and Hector for their outstanding customer service. We're definitely going to be loyal T-Mobile customers from now on! Thank you, guys!”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Jose was great helped me with everything I needed and went above and beyond very knowledgeable saved me so much money with promotions and was very thorough highly recommend him”
“I had an absolutely amazing experience at T-Mobile thanks to Kayla! From the moment I walked in, she was welcoming, patient, and genuinely focused on helping me. She took the time to explain all of my options clearly, answered every question without rushing, and made sure I felt confident in my decisions.
What really stood out was her professionalism and positive attitude. Customer service like this is rare these days, and Kayla went above and beyond to make the entire process smooth and stress-free.
If you’re visiting this location, I highly recommend asking for Kayla or Felipe you won’t be disappointed!”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“Great guys! Gabriel helped us out and made our experience go by fast! The atmosphere was friendly as both guys working were super nice! Will be returning and looking for this crew again!”
“Manger was great I got my problem fixed in two seconds while I was trying to reach the customer care for the last seven days staying for 40 5060 minutes on the phone”
“I had the pleasure of working with Destiny. I cannot say enough about the customer service that I received from Destiny. She explain everything to me. I went from an android to an I phone. She explained everything to me and did not let me leave until I felt very comfortable with my new phone. She is an asset to that location! Best customer service I have ever received from a retail store. Thank you Destiny!”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“Went to get help activating my new phone. Sandra was absolutely wonderful. She spent over an hour trying to get it working,all the while being so pleasant and patient. After many attempts and calls to tech support and help from the other associates, we had to give up. I am grateful for her time and assistance and highly recommend this location”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“Recently worked with James at Axcelx Technologies. What an outstanding organization And team of professionals! I would recommend them hands-down for any data Center projects you may have. Thank you for Everythingz”
“Ty was so helpful and efficient when I brought my mom in to get a new iPhone. He was friendly and knowledgeable, reassuring my mom the new phone would be easy to adjust to. He also reminded me of the USB C connection needing a new plug and cord.”
“Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on.
They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon”
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“I was first approached by a woman representative who acted like I was cutting the line, telling me there were people in front of me. Even though I only approached the desk to see if I needed a number to be helped. I was totally embarrassed when she led me to a chair to sit and wait. After waiting my turn I was helped by a representtive named Justin. He was absolutely the nicest, most friendly, and knowledgeable person I've met. He went over all my concerns, showed me alternatives to my service, and offered prices on different plans. If there is an employee award, I think he should get it. If I ever have occasion tgo go back, I would definately want him to wait on me”