The AT&T Store in Shrewsbury offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Reviews consistently highlight an amazing experience with thorough, professional, and helpful customer service. Staff members provide undivided attention, excellent explanations, and resolve issues directly without cutting corners. Customers note the workers are very knowledgeable and go out of their way to help, even contacting the correct people to fix problems. The service received is described as something not often found in retail nowadays, with specific praise for the staff's dedication and effort to ensure everyone is happy, though some feedback suggests the store could benefit from additional staffing support.
Anthony is great. I have been to the store a few times. Both Anthony and Anthony #2 and Andrew are very knowledgeable. They are super helpful. They can troubleshoot and fix anything
March 2026
I went into Att because of my horrible experience with my town owned cable and electric service and Andy immediately took really good care of my needs and I walled out of their not only a new customer but very grateful for his knowledge about the internet service and as of this writing I am a very happy customer!!!!!
February 2026
Andrew was incredible, tried a few different stores to resolve my problem and he ensured me that it would be handled and he got it done extremely fast
