Citizens is a bank committed to helping its customers manage their finances better. With around 1,100 branches across 15 states and 3,100 ATMs, the bank provides a wide range of services, including online and mobile banking. Customers praise the knowledgeable and friendly staff, particularly Dori, who is described as an "absolute gem" for her helpful and welcoming attitude. The bank's efficient service and quick transaction times are also highlighted, making it a great choice for banking needs.