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“Marlborough branch is amazing! Staff is like family. We always feel welcome and are greeted like family when we walk in! From branch manager to the newest teller they are always happy and helpful!!”
“This is my second car loan from St Mary's and I still impressed with the customer services. They are super friendly, professionals and they take care of my issues in one single call.”
“These people literally spent 3 hours helping me work through a difficult wire to close on my home and I wasn't even a member. I was using shared branching. I will be a member soon though! ?”
“I was very well attended by Ingrid, very attentive. Manager Lorena is exceptional and the staff at this agency are great! The Brazilian community in Marlboro is very well served.
Thank you.”
“I absolutely love this credit union. I've never had any issues with questions being answered or mistakes being corrected.Everyone I have ever interacted with has been friendly and very helpful.even in the call center, they've remembered past phone calls with their customers.”
“Billy, the Branch Manager, was very helpful. Took care of what I needed quickly and efficiently. ... One major suggestion: It would be very helpful to have a branch in East Marlborough or Sudbury. Please give this serious consideration. I would appreciate it. Thanks. Have a nice day.”
“The new girl Alicia Salgureo is so amazing. She is the first person to ask me if I wanted the bank to know I was making purchases out of state so I don’t have any problems when I’m there. I have been coming here for years and no one has asked me that. She even told me how I can do it online. She is so sweet and always greets me with a smile.”
“I chose WFFCU based on the outstanding reviews to open an account for my disabled mother and it was a great experience! Ken went above and beyond to help with this complicated case and offered a calm and reassuring demeanor throughout the whole process. I would definitely recommend this branch to anyone and plan to return for other services. Thank you, Ken for your compassionate professionalism!”
“I saw a page review about Mrs Brenda William and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $700 I got $6,200 within few day's of investment I was so shocked, with Mrs Brenda William , your money is 100% secured,. Trust me you have nothing to lose”
“Tellers are so nice. Some have been there for years. The only problem is if you withdraw more than $1,000. They want to know what your taking the money out for. And the Wayland branch is nasty about withdrawals and makes you come inside to do it.”
“My dad and I went to the branch at 1 Lincoln St and were served immediately by Julia Arroyo. She was respectful and very attentive to detail with his request. She did well with multi-tasking. She was very busy with my dad while also having short discussions with colleagues on other matters. She even helped me while there enroll in on-line banking. Great service overall.”
“Been going to this location for the past year since moving to the area and have no complaints. Staff is courteous and always super helpful. I am always greeted with a warm smile.”
“I haven't dealt with this branch but I had my truck financed through them almost 2 years ago and got a great rate. Then about 6 months later I got a pre-approved credit card from them without applying. It has a $6,000 line with 0% interest for 22 months double cash rewards and more. I had 2 problem's in that time once I tried to send $ to pay loan payment and it ended up on my credit card and the other time I mailed the loan payment and the check didn't show up for 3 weeks. I paid online when I saw it was 4 days overdue and then when The check showed up and it processed and I had now made two payments in one month which I couldn't afford. Both times when I called the credit union whoever answered the phone helped me address the situation the last time the woman was nice enough to cancel the older payment that I had made online in order to get me my money back quicker and the first time I don't remember how they handled it but it was very simple for me to deal with it I just had to call and explain my situation and they helped me get my money back. I don't bank with them I do have the savings account with the $10 I put in in order to get the loan but I had never even heard of them they don't have any branches near me if they did I would happily deal with them and hopefully when I trade in my truck I will be able to get another loan through them”
“I have been a TD Bank customer since 2020. This location is clean and quiet. All employees are helpful and friendly. The only issue I had, which occurred some time ago, was with a very rude representative on the phone, not from this branch, though. In general, I am satisfied with their app, and I find it easy to navigate.”
“Huge kudos to Elian who patiently and effectively helped me with a rather tricky request involving Power of Attorney documents, faxes, e-mails and phone calls. Online and mobile apps are sometimes useful but every now and then you need help from a real human being. Thanks!”
“Franklin st is my backup branch for all my banking needs. The service there is great. Lauren always keeps me up to date with any TD promotions & always has the answers I need.”
“Great products, committed to customers. A savings bank that still continues to provide mortgages as it has since its inception.. integrity and committed to its footprint is exceptional.”
11AM - 2PM
800 Union St, Westborough
Banks
“The customer service is excellent. It's a quieter branch (before and after COVID) but they are always happy to help. I originally opened my accounts at their bigger branch on Winter Street in Boston and have always found them to be helpful. A few years ago I traveled to another state but didn't alert them of my travel details and tried to use my card. It got declined because of a security measure. They had this rule where you had to alert them that you were traveling outside of your normal area. I called them and their customer service rep was genuinely interested in my concern and was quick to solve it. More recently I needed to change some login information and couldn't do it on the app so I called them and again they were incredibly helpful and personable. THAT's what keeps me coming back - they don't read from scripts. They are genuine, knowledgeable, and personable. That's important.”
11AM - 2PM
407 Boston Post Rd, Sudbury
Banks
“Ashley was very patient and worked very hard on my TD bank issue. She is kind, outgoing and very professional. I would come back to her in the future with any TD bank issues I have.”
“I stopped in the Westborough location to setup a new account and was pleasantly greeted by Shannon. She was outstanding and extremely resourceful. She setup my account and I walked out with a card in hand. Any other bank they tell you to call support and wait 7-10 business days for a card in the mail. Shannon setup my account and had my card printed in under 20 minutes!”
“The employees are friendly and happy to work with you. I had an unusual situation with a Mass Save HEAT loan, and I appreciated how Marcia handled the situation.”
“Excellent customer service, excellent team. We've been banking with the Westborough branch for about 15 years, and while some of the people have changed, we're still very happy with the service and support that the whole team provides us.”
“excellent customer service and prompt response to the needs that one as a customer has, its very friendly staff, I loved it, I would return again, and its manager, a great person.”
Closed
159 Great Rd, Stow
Banks
“Mr. Enrique Marriot was very welcoming and kind as he helped me open an account and walked me to the ATM and showed me how to use it. His customer service is greatly appreciated. Glad I chose this branch.”
“I had a fantastic experience working with Dolce Pires to open and set up my checking account. She was professional, knowledgeable, and made the entire process smooth and efficient. Dolce took the time to answer all my questions and ensured I understood everything. Excellent service—highly recommend!”
“Excellent service, great fees (when applicable) - beats any large bank hands down. No foreign transaction fees either. Impeccable online and mobile access.We have been in this bank for many years and still very happy.”
“Have been to DCU westborough for a dispute transaction and I was taking care of by Sukanya. It was swift and professional service offered me. Thank you and your other colleague Alexia ( Electronic Payment Dispute). I’m highly grateful guys”
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“Had the pleasure of working with Amanda who was extremely knowledgeable and helpful with exploring HELOC options and setting up my checking account. If anyone is looking for help, I would ask for Amanda!”