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“This store is a treasure to our town. The customer service is hands down the best and every time I think they might not have what I’m looking for, I ask and someone finds it for me. They have pulled me out of a pinch, given me good advice and saved me tons of time driving to the big box. Love it!”
“We usually see George at the store, and we are always very pleased with his customer service and inventory. This time, his son Dylan greeted us, and he was equally friendly, helpful and provided excellent service. We love supporting our local hardware store, and are so happy they are there.”
“As the owner of a medium sized plumbing company I cannot speak highly enough of the assistance we receive from the folks a Pioneer Valley. They have always come through for us and always put in the extra leg work when difficult to answer questions arise.”
“Mike is a true professional in the area. Goes above and beyond to accommodate every need I had. Can't thank him enough and his team. A huge help on every project.”
“Never had a bad experience at any of the Rocky's stores. The employee's are always customer driven . They always seem to enjoy being there and helping you find what ever you are looking for.”
“We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.”
“This review is way overdue. We received outstanding customer service from Victor S. in the paint department. Knowledgeable, friendly and professional. Very pleased, highly recommend. In addition, we were extremely pleased with the help we received from Sean K. , the service desk supervisor on 11/26/2021 who successfully resolved an issue to our satisfaction. Both were a pleasure to work with and we will continue to shop at this Home Depot over others in the area.”
“The employees at the Home Depot stores are, for the most part, wonderful. My beef is with the fact that Home Depot (and other retailers) are trying to get rid of employees via the introduction of ‘Self-Checkout’, to the detriment of the patrons and employees. The delays, confusion and
frustration ,while checking out, is rampant at all stores that have implemented and emphasized ‘Self-Checkout’
Please, I want to deal with a ‘HUMAN’!!!!!!”
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“Only discovered the store today and I was pleasantly surprised. Lots of product depth. I was planning a quick in and out but all the choices had me stopping and reading to make a decision. Friendly staff inquired if I needed any assistance. It's good to patronize a local small business.”