Car Rental in Springfield, MA

“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.

Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”

“Every time I rent with Avis, it has always been amazing!! Staff are nice and professional, always get great cars nice and clean. Overall great place, recommend it”

“The girl who helped me is wonderful, super attentive and very kind, she explained everything to me in detail and helped me from the day I rented until the day I delivered the car, thank you very much”

“My car was being repaired across the street at Central Chevy and they raved about this location, which was also convenient being right across the street. Nick came and picked me up from Central Chevy when I dropped my car off for repairs. He was very nice, accommodating, and easy to work with.

I ended up having a few issues with vehicles not being appropriate for the New England weather and had to exchange vehicles a couple of times, which became frustrating and was not ideal. What makes this place truly 5 star is how they handle and address any issues that arise. They picked up the rental from a dealership for me and called to see how my experience was. I spoke with Matt and told him I was a little frustrated about the vehicles and needing to come back multiple times to swap out. He not only apologized, but went above and beyond to rectify things. It’s rare to not have the best experience and then speak to someone who goes above and beyond, truly hears you, and genuinely cares. It was very, VERY much appreciated and something that deserves to be shared and recognized. I will 100%, without hesitation, be a returning customer if I need another rental.

Thank you Nick and Matt!”

“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”