Car Rental in Springfield, MA

“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.

Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”

“In west Springfield they are so awesome 👏 people’s they work hard to make you feeling better but don’t go to Springfield location. They are so unprofessional and give actitud and make you feeling bad thanks”

“I rented from this location several times, I think 7 times, for around 7 months total in 2023 and 2024, and Jan 2025. This is one of the best Avis locations, if not best, I dealt with. The owner, who is the main staff, is taking care of the place and very respectful, considerate and helpful. I was staying 45min away from this place and had couple closer Avis locations but it was worth the extra mile. Thank you for your help and good luck.”

“Both the agent that delivered the rental car and the agent who took my reservation were knowledgeable, courteous, and understood my needs and found a car within the price point I wanted. They were timely in delivering all services.”

“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”