Extra Space Storage, located at 40 Congress St in Springfield, MA, offers a variety of storage solutions to meet different needs. Customers appreciate the large selection of units, including drive-up access, climate-controlled options, and convenient parking spaces. The facility features exceptional security with electronic gate access and an on-site manager, ensuring a safe environment for stored belongings. Reviews highlight the professionalism and friendliness of the staff, who are described as helpful and knowledgeable. Many customers found the staff accommodating, providing assistance with finding the right unit and offering cost-saving options. However, some reviews mention that the space between storage units is narrow and parking can be limited. Additionally, there have been concerns about price increases upon contract renewal, leading some customers to explore cheaper alternatives elsewhere. Despite these issues, the overall experience is positive, with many expressing satisfaction with their storage unit and the ease of use. Extra Space Storage is recognized for its cleanliness and commitment to customer service, making it a reliable choice for those in need of storage solutions.
Silk helped me find a unit that meet both my storage and financial needs. Getting a unit was both fast and easy. Thank you for helping me store some household clutter.
September 2026
Great customer service. Everyone I’ve dealt with has always been friendly, helpful, and easy to work with. Any questions or concerns I’ve had were handled quickly, and I’ve always had a good experience.
September 2026
I have been at this facility for over 4 years. I rent a 10x10. Their prices are very competitive and they are very nice people to work with. The facility is also very clean and safe. I highly recommend this place
