Lowe's Home Improvement is the go-to place for all home improvement needs in Springfield, MA. Customers can find a wide variety of gardening supplies, appliances, paint colors, and patio furniture. Many shoppers appreciate the helpful staff, with one associate, Cooper, receiving special praise for his exceptional service. He assisted a customer with a large pegboard, demonstrating kindness and a strong work ethic, which made a significant impact on their shopping experience. While some customers noted that the store can be busy, leading to longer wait times at checkout, many still feel that the customer service often exceeds expectations. There have been instances of employees going above and beyond, such as assisting with warranty exchanges and ensuring customer satisfaction. However, a few reviews mention issues like high prices and unsatisfactory items in clearance bins. Overall, Lowe's offers a reliable shopping experience with a focus on customer service, making it a popular choice for home improvement projects.
I like Home Depot better due to the fact that they have a bigger selection.
February 2025
We were having a hard time finding a few items for our house and Cooper was such a big help! He brought us to exactly what we needed and he had such a great sense of humor! He made our Lowe’s experience that much better!
January 2025
Fast in and out, easy to find the plumbing materials I needed.
