Metro by T-Mobile at 348 Orange St offers a wide range of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is known for its friendly and helpful staff who go above and beyond to assist customers. Reviews highlight staff members like JC, Mimi, Sam, Ruby, and Rich for providing excellent customer service, solving issues promptly, and helping customers find phones within their budgets. Customers appreciate the staff's willingness to help with problems such as slow phones, storage issues, charging problems, and SIM card troubles. Many mention how staff members are caring, informative, and make the shopping experience positive, even during urgent situations like battery failures or health emergencies. The store is conveniently located close to customers' homes, making it easy to visit regularly. Customers also value the store for good deals, especially during crises, and for helping them lower their bills through programs like ACP. Overall, this Metro by T-Mobile location is highly praised for its friendly atmosphere, great customer care, and staff who truly go the extra mile to ensure customers are satisfied.
David was a great young man he helped me fix my phone issues. He definitely will help you truthfully. I will come back 100 percent!
June 2024
Either me coming every month to pay my phone or me coming in to ask questions JC is always going above and beyond to help me shes the best metro needs employees like her
June 2024
JC is the best !! I came. In because my phone was acting very slow and took me forever to figure it out and she helped me clear up storage and helped me fins a new phone in my budget . Need more people like her
