Metro by T-Mobile is a busier location where customers have always received good customer service and are greeted on time. The representatives are helpful, knowledgeable about phones and devices, and look out for the customers. Many go above and beyond to solve problems, explaining each step. They help with activating new phones, fixing errors, and managing device storage. However, some reviews note that representatives can try to over charge customers, creating an uncomfortable situation, and there is a service fee for some support. Despite this, many find the staff to be a great asset and recommend the store for its wonderful service.
I love this store, the employees at the store are the best, really kind and patient. I have been going to that store from r more than 5 years and the new owner is really nice.
August 2025
Bill and that beard was amazing! Great customer service & knowledge about the deals. Thanks a bunch!
August 2024
Just want to say Nina did an amazing job. She truly went above and beyond to solve my problem. She is a great asset to the company. Thanks again Nina!
