Verizon offers mobile, 5G home internet, and business services. Customers can visit the store in Springfield or online to schedule appointments, place orders, and use options like in-store pickup, free 2-day shipping, or same-day delivery. Reviews describe both bad and excellent experiences. Many highlight super helpful, knowledgeable, and respectful staff who provide courteous service. Positive reports include associates who are informative, save customers money on bills, resolve problems, and complete phone upgrades and data transfers quickly. Customers note the store is well-stocked and recommend it, with some calling it a 5-star store and praising the excellent customer service.