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“I recently called the Salem Five Swampscott location with a question about my account and was greeted by Hari. I requested to be transferred to customer service, as I know that's often necessary due to security protocols. However, Hari kindly offered, “Let me see if I can help you first.”
This level of service goes beyond training—it reflects genuine care and initiative. Hari not only saved me time by addressing my concern on the spot but also went above and beyond by resolving the issue and crediting a fee on my account.
Exceptional service like this truly enhances the customer experience. Hari is a great example of what outstanding customer support looks like. She should be training others.”
“This place needs to get its stuff together before i close my account. I have been banking here for almost 15 years and the service is horrible with the exception of a gent named Aragon Fleming. When i deal with him im in and out!!! anyone else its like pulling teeth!!!! 5 star is for him and what he does not the other tellers that ive dealt with!!!”
“I walked in after having so many frustrating attempts at the Santander across the street. They immediately had a solution / answer to my issue. They were knowledgeable, fast and friendly. I was greeted with a SMILE. I love walking into a place where people actually know what they are doing, mainly when it comes down to dealing with my finances. I walked in and was out in about 5 minutes. After so many frustrating visits at Santander. . . I am very happy with the people here. Unfortunately, I was not able to get anyone's names.”
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“I have been banking with Eastern Bank for most of my life. For several years I lived in western states, but no other bank provides the personalized customer experience that Eastern Bank does. Highly recommended for anyone who wants to feel secure with their banking needs.”