Banks in Swampscott, MA

“I have been banking with Eastern Bank for most of my life. For several years I lived in western states, but no other bank provides the personalized customer experience that Eastern Bank does. Highly recommended for anyone who wants to feel secure with their banking needs.”

“I recently called the Salem Five Swampscott location with a question about my account and was greeted by Hari. I requested to be transferred to customer service, as I know that's often necessary due to security protocols. However, Hari kindly offered, “Let me see if I can help you first.”

This level of service goes beyond training—it reflects genuine care and initiative. Hari not only saved me time by addressing my concern on the spot but also went above and beyond by resolving the issue and crediting a fee on my account.

Exceptional service like this truly enhances the customer experience. Hari is a great example of what outstanding customer support looks like. She should be training others.”

“This place needs to get its stuff together before i close my account. I have been banking here for almost 15 years and the service is horrible with the exception of a gent named Aragon Fleming. When i deal with him im in and out!!! anyone else its like pulling teeth!!!! 5 star is for him and what he does not the other tellers that ive dealt with!!!”

“I visited Citizens Bank Paradise Rd in Swampscott this Saturday 7/5/25. I needed to get some statements as soon as possible to complete and send some important documents regarding a Social Security Representative Payee Report. There were two tellers and it was busy, but Francia Jimenez who I've learned is the Senior Teller was so helpful and gracious. She was able to get those statements to me when there were no customers. I'm very grateful for her professionalism and great customer service. She went above and beyond. I've been a customer of Citizens Bank for many years and have only great things to say about this bank. Thank you Francia for doing your job so well and going the extra mile, it really means a lot!”