Banks in Swampscott, MA

“I have been banking with Eastern Bank for most of my life. For several years I lived in western states, but no other bank provides the personalized customer experience that Eastern Bank does. Highly recommended for anyone who wants to feel secure with their banking needs.”

“I recently called the Salem Five Swampscott location with a question about my account and was greeted by Hari. I requested to be transferred to customer service, as I know that's often necessary due to security protocols. However, Hari kindly offered, “Let me see if I can help you first.”

This level of service goes beyond training—it reflects genuine care and initiative. Hari not only saved me time by addressing my concern on the spot but also went above and beyond by resolving the issue and crediting a fee on my account.

Exceptional service like this truly enhances the customer experience. Hari is a great example of what outstanding customer support looks like. She should be training others.”

“I have been banking with Santander for 25 years and have always been extremely happy, but yesterday’s experience at the Swampscott branch was truly exceptional.

Karima Bazidane went above and beyond to help me set up an account for my daughter, Avery. I had mentioned ahead of time that I wanted it to feel special for her, and Karima made the entire experience feel so thoughtful, official, and exciting. She took extra time with us and was incredibly engaging, sweet, patient, and friendly throughout the process.

What could have been a routine appointment became such a meaningful memory for both of us. Avery felt so proud, and I truly appreciated the care and kindness Karima showed us.

Thank you, Karima, for making this such a wonderful experience. Santander is lucky to have you!”

“Great people helpful for all my financial needs both personal and business. A place where customer service is not an AI recording but remains a refreshing throwback to the good old days of personal service.when an ATM just can't help.”