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10AM - 7PM
18 Main St, Townsend
Mobile Phones
“Samantha is one of the best reps to ever help me i appreciate everything she did for me Verizon is very lucky to have her work for them she’s has absolutely great costumer service I’ve been a costumer for 15 years and people like her are the reason I stay loyal thank you Samantha keep up the great work”
“This guy is brilliant. he can fix anything. he cares more about the quality of his work than he cares about profit. He helped me get an older model phone working again and still had a phone case in stock for an LG stylo 6, a phone that is now basically extinct.”
10AM - 7PM
975 Merriam Ave Ste 139, Leominster
Mobile Phones
“I want to thank Richard who treated me very well, he gave me all the information I needed, he was very kind and I thank him very much from the bottom of my heart. I wish cricket had many employees of this magnitude, thank you very much.”
“Great place with reasonable prices and the customer service was so good. They help with all the doubts you have regarding your device and the service super fast and clean. I 100% recommend this place 10/10.”
“Stefy was the best. She gave me exactly what I want and got me all set up before I left. I will always come back for the amazing service she provided! Muchas gracias”
“Willie was excellent, very
informative, and helpful to not just every customer that walked in. He greeted everyone, and even
multitasked everyone's needs and question very efficiently. Very excellent service, and an even better person to interact with and represent the at&t brand. Can't speak highly enough with his
performance.”
“Kevin was super helpful and answered all of my questions with poise and professionalism! He even stayed late to ensure that I was all set and that my New phone was ready to go! Top Notch!”
“Debbie from the AT&T store in Leominster provided excellent customer service. She was very patient, attentive, and helpful throughout the entire process. Her service was truly high quality and delivered with great excellence. I really appreciate her professionalism and kindness.”
“We were switching from Verizon. To T mobile.we had a wonderful experience especially with our sales person Josue! He was so helpful.I can’t say enough positive as when we entered the building we were just looking.. we like our new phones and the service with them.The next day they had trouble with service on the # of bars we had but still got calls on it.”
“The gal that was working 9/2 sat afternoon, went above and beyond to help me. My phone dropped in the ocean , my pin number and question got hacked .With her dedication ,knowledge and persistence she activated my old phone . I understand your privacy policies but agents should be able to override pins and questions. She is a superstar ! She ran your whole store by herself with ease . I wish I remembered her name please give her acknowledgement or a promotion and money ?”
“I came in as my phone didn't work and I was panicking so I asked if I could join boost mobile and start and they did it all for me and they were friendly and knowledgable and even let me make a call on their landline to my loved one o they wouldn't think something happened to me. After that my phone has been working so great! So thanks everyone t FitchburgBoist Mobile!! You saved my butt,,?”
“The man at the metro on mechanic at Leominster is the best. My husband Scott and I always go to just his store because of how friendly and helpful he has always been to us. Plus being so loyal to my husband and I we always stay loyal back to him!! Thanks for all the help you have always done for us!”
“I came to this retailer to switch from Verizon. Pretty much everything that could go wrong did but mostly through a comedy of errors. I was offered a 2-week free trial of internet, t-mobil billing department charged me. Within two days my application for a trade-in premotion was denied, but they hadn't even send me the return box with prepaid postage. It was one problem after another. At this store, my situation was elevated directly to the manager immediately and she repeatedly went to bat for me. She used their internal phone lines to get someone on the phone quickly and navigated that stressful process FOR me. I didn't have to argue with customer service agents or navigate confusing phone systems. Then, when all else fails (t-mobil wasn't going to honor the 2 week free trial), the manager worked with her district manager to get credits put on my bill that would cover the cost. All without me having to really lift a finger. I am sure that is not everyone's experience, but I can only speak to my own experience. Great people at this store.”
“I recently visited Geek Squad to arrange a screen replacement for my laptop, and Wilson provided exceptional service. He was knowledgeable, patient, and took the time to answer all of my questions thoroughly. Before sending my laptop out, he even showed me how to perform a few helpful tasks myself, which I truly appreciated.
Wilson clearly explained the entire repair process, including what would happen once my laptop was sent out and what I should expect along the way. Since I rely on my laptop every day, understanding the timeline for its return was very important to me, and he made sure I had that information so I could plan accordingly.
Overall, it was a very positive experience, and Wilson made what could have been a stressful situation much easier”
“No phone related what so ever but the 3 workers in this morning saved my life for real!! They are here to help you for sure!! I was in the plaza a ways away from home and the keyfob in my car wouldn’t work. I looked thru every business that may have a battery! They didn’t have a battery but they helped me open the fob see what battery it was and let me keep my stuff there so I could run to hannaford to get one! Then they helped me put it all back together! I couldn’t thank these 3 enough!!”
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“Thank you so much for your help returning my mother in law’s equipment! You both were very kind and helpful! I appreciate you taking the additional time to put a new screen protector on my phone, even if I didn’t remember what model it was!!”