CVS in Waltham is praised for its friendly and helpful staff, making customers feel welcomed and valued. Reviewers highlight the exceptional service provided by employees like Sara and Kristina, who go above and beyond to assist with prescriptions, even under pressure. One customer noted Kristina's remarkable speed in filling a prescription just before closing time, showcasing her dedication. Another employee, Mike, received appreciation for his persistence in locating a specific vitamin product, demonstrating the staff's commitment to customer satisfaction. The pharmacy is recognized for having a caring team, with many employees knowing customers by name and providing personalized service. Mary, in particular, is celebrated as a standout employee for her extraordinary customer service, even going so far as to help a customer with transportation when needed. Although some reviews mention challenges with corporate policies and product availability, the overall sentiment reflects a pharmacy that prioritizes customer care and support.
I'm new to the area, I visited some days ago. They have nice staffs, they are eager to help.
October 2025
Very nice staff and eager to help customers, it was lovely shopping here
August 2025
Omega is super star super helpful great manner beautiful ethics great professionalism and help to everyone did her job well we need more like her omega
