CVS receives mixed reviews from its customers, highlighting both excellent service and areas needing improvement. Many customers praise specific staff members, such as Nicholas, who is celebrated as a remarkable pharmacist known for his professionalism and dedication to patient care, including administering a high number of vaccines. Wendy and Victoria also receive commendations for their helpfulness and exceptional customer service, with Victoria being noted for going above and beyond to assist a customer in urgent need. However, there are significant criticisms regarding the pharmacy's overall atmosphere. Some reviews mention that the pharmacy staff appears unhappy and often takes this frustration out on customers. Customers also express dissatisfaction with the pharmacy's communication, stating that the staff rarely answers phone calls or informs them when prescriptions are ready. Additionally, issues with long lines and limited staff at checkout are frequently mentioned, suggesting a need for better staffing. Despite the negative aspects, positive interactions with certain employees stand out, creating a mix of experiences for customers visiting CVS. Overall, while some staff members provide exceptional service, operational challenges may impact the overall customer experience.
New App is ridiculous to use and penalize people with Alzheimer's and older people who find it difficult to use. Also the phone never answers and impossible to get a hold of pharmacist in person
January 2025
Wendy Is Always So Helpful And I Love Her Customer Service!! The Manager On The Other Hand Is So Rude To His Employees And Its Not Okay!
December 2024
Always telling to come back in 15 minutes, just to tell you the medication is not ready yet. Very stressful and frustrating experience. CVS should do something to be more effective and keep their employees happier.
