CVS in Waltham is praised for its friendly and helpful staff, making customers feel welcomed and valued. Reviewers highlight the exceptional service provided by employees like Sara and Kristina, who go above and beyond to assist with prescriptions, even under pressure. One customer noted Kristina's remarkable speed in filling a prescription just before closing time, showcasing her dedication. Another employee, Mike, received appreciation for his persistence in locating a specific vitamin product, demonstrating the staff's commitment to customer satisfaction. The pharmacy is recognized for having a caring team, with many employees knowing customers by name and providing personalized service. Mary, in particular, is celebrated as a standout employee for her extraordinary customer service, even going so far as to help a customer with transportation when needed. Although some reviews mention challenges with corporate policies and product availability, the overall sentiment reflects a pharmacy that prioritizes customer care and support.
Cindy and Derek are the BEST. So kind and willing to help. Definitely recommend choosing this CVS.
October 2024
My experience at cvs is always great. Dennis, mary, Cindy and all the people there are wonderful and make you feel very welcome
September 2024
The staff at the Linden St location in Waltham was so helpful today when I had an issue with transferring a prescription from another CVS. Sara waited on the phone for over 20 minutes to get my prescription and then had it filled within 15 minutes. She is my hero! Thank you to this friendly, helpful crew!
