Hannaford, located at 55 Russell St, Waltham, offers grocery delivery and pickup, making shopping convenient for customers. The store features a variety of high-quality local fresh foods and groceries at everyday low prices. Many customers appreciate the bakery, describing it as delightful with unique offerings like mysterious blue cookies. However, shoppers have reported some challenges related to the store's layout and customer service. Some find the layout confusing and have difficulty locating items, with employees often unable to assist. The checkout lines can be long, but self-checkout provides a quicker option for some. Additionally, there are complaints about unpleasant smells, frequent out-of-stock items, and issues with the store's app. Despite these drawbacks, some customers praise the exceptional customer service, stating it surpasses that of other local grocery stores. Overall, Hannaford offers a mix of positive and negative experiences, making it a unique shopping destination in Waltham.
