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“I've always had great experiences at any true value I've been to around the country, and I must have been to them in at least 20 different states. Always helpful and friendly and competent. This tells me that the company prioritize excellence in customer service.
But on my last visit, this was taken to a whole new level. Taylor the assistant manager helped me with my keys which they don't even typically do that style. And she helped me try and dismantle them, which was a whole project. All while their system was down and she had a million better things to do. But she treated me like i was the only one in the store and was truly kind and concerned with the problem i came in to solve. And then i had a few nonconsequential questions while browsing but her and a couple other team members treated them like it was a daily double on jeopardy and they had to find the right answer.
This was help above and beyond from great people. I hardly even know what to say besides thank you!
Go shop here you won't be disappointed.”
“Great team at Johnstone Supply in Waltham! Always professional, helpful, and fast to get the right HVAC parts. The staff really knows their stuff — they’ve saved me time more than once. Excellent service and great attitude every time!”
“Great experience every time I come here. The store is always well organized and it’s easy to find what I need for my projects. The staff is friendly and helpful, and they’re always willing to answer questions or point me in the right direction.”
6:30AM - 4:30PM
72 Felton St, Waltham
Hardware Stores
“Great customer service. I had been looking for a specific kind of drain trap and everyone was backordered for weeks. I walked in and the guy behind the counter asked me what I was looking for. He walked me right to the part and handed it to me along with the proper additional things I would need. I highly recommend.”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”