RTN Federal Credit Union has received a mix of reviews, highlighting both exceptional customer service and some challenges faced by members. Many customers praise the staff, specifically mentioning branch managers like Ibeth and Mary for their professionalism, helpfulness, and outstanding support. They have made processes smoother for members, particularly in handling loans and account management. However, some customers express dissatisfaction regarding how late payments are reported, particularly when they believe the issues stemmed from minor errors. Despite being long-time members with good standing accounts, some feel that their concerns have not been adequately addressed, leading to disappointment. Overall, RTN Federal Credit Union is recognized for its friendly and knowledgeable employees who strive to assist members effectively. While the credit union has its strengths in customer service, some members have faced challenges with credit reporting and account issues, prompting them to consider alternative banking options.
I had an issue where my account was unexpectedly closed, but Ann-Marie from BrightBridge operations was able to resolve the issue to my satisfaction.
July 2025
May have changed names, but the staff is the same, friendly and helpful people we all count on.
November 2022
RTN Credit Union employees are very nice and helpful they are there to help you 110%. I had a auto loan years ago with them great to deal with.They deserved the 5
