Cellular Sales, a local Verizon store at 117 Tower Road in Waltham, offers a friendly and helpful customer experience. Customers praise the staff, especially Amanda and Meline, for their professionalism, kindness, and patience in explaining everything clearly. Many reviews highlight the exceptional customer service, with staff making customers feel appreciated and well cared for. Even those who had negative previous experiences found this store to be a positive change. The team is knowledgeable about upgrading phones like iPhones, Samsung Galaxy, and Motorola edge+, and assists with transferring data and choosing plans. Customers also enjoy shopping for wireless accessories, Verizon services, and current promotions. Overall, the staff’s genuine hospitality and thorough assistance make this Verizon store a trusted place for phone needs, with some customers willing to travel from afar. The store’s welcoming atmosphere and dedicated service stand out as key highlights.
Tanaka spent literally hours with me and was a tremendous help. His professional, friendly manner and skills were exceptional and rarely found in retail stores. He solved a problem for me and I really appreciate his efforts.
January 2026
Went in for a long time texting issue. Brian spent the time with suggestions and ending up finding something not on behind the scenes in the account. Highly recommend
January 2026
Joe was really helpful upgrading our phones. He explained our plan and options. The whole process was easy.
