Cellular Sales, a local Verizon store at 117 Tower Road in Waltham, offers a friendly and helpful customer experience. Customers praise the staff, especially Amanda and Meline, for their professionalism, kindness, and patience in explaining everything clearly. Many reviews highlight the exceptional customer service, with staff making customers feel appreciated and well cared for. Even those who had negative previous experiences found this store to be a positive change. The team is knowledgeable about upgrading phones like iPhones, Samsung Galaxy, and Motorola edge+, and assists with transferring data and choosing plans. Customers also enjoy shopping for wireless accessories, Verizon services, and current promotions. Overall, the staff’s genuine hospitality and thorough assistance make this Verizon store a trusted place for phone needs, with some customers willing to travel from afar. The store’s welcoming atmosphere and dedicated service stand out as key highlights.
Meline was very patient and took the time to explain all our options and set up our phones. She was amazing!!
March 2025
I would have given a higher grade than 5 but that was the most I could give. Your people were informative, explained everything to me in a way that I understood completely. If every office (Waltham MA) had employees as good as this location you would have zero competition!
March 2025
This Verizon store was awesome- thank you to Meline and Brian who helped restore my daughter’s phone.
