Russell Cellular, located at 842 Lexington St in Waltham, MA, is a Verizon Authorized Retailer known for excellent customer service and expert support. Unlike standard Verizon stores, this location often surpasses expectations by doing whatever it takes to make customers happy and save them money. The staff is highly skilled at multitasking and handling various customer needs efficiently, whether assisting with technical issues, setting up accounts, or explaining charges. Customers have praised the team for their calm and professional attitude, even during urgent situations. For example, one customer needed urgent phone replacement before a trip and appreciated how staff quickly arranged for a trade-in and explained all costs clearly. Others mentioned that employees like Chris and Miguel are helpful, knowledgeable, and patient, resolving problems quickly and making the process smooth. The staff also assist with general phone support, such as setting up voicemail or replacing screen protectors, and support customers in multiple languages. While not a standard Verizon store, Russell Cellular offers personalized service that often exceeds expectations, making it a reliable choice for those seeking fast, friendly, and effective support for their mobile needs.
Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!
July 2026
Chris and Nick were amazing in helping my family set up our new phones and devices. They took the time to transfer everything over from four distinct devices and were just really friendly and accommodating overall. I highly recommend this Verizon location over the others in Waltham.
June 2026
My mom needed a new phone, after going to other Verizon’s in the area we ended up meeting Christopher. He was super helpful and informative. He got us a great plan and worked with us. I’m very pleased with my experience and couldn’t be happier with Christopher’s excellent customer service.
