Cellular Sales, a local Verizon store at 117 Tower Road in Waltham, offers a friendly and helpful customer experience. Customers praise the staff, especially Amanda and Meline, for their professionalism, kindness, and patience in explaining everything clearly. Many reviews highlight the exceptional customer service, with staff making customers feel appreciated and well cared for. Even those who had negative previous experiences found this store to be a positive change. The team is knowledgeable about upgrading phones like iPhones, Samsung Galaxy, and Motorola edge+, and assists with transferring data and choosing plans. Customers also enjoy shopping for wireless accessories, Verizon services, and current promotions. Overall, the staff’s genuine hospitality and thorough assistance make this Verizon store a trusted place for phone needs, with some customers willing to travel from afar. The store’s welcoming atmosphere and dedicated service stand out as key highlights.
I had very positive experience at Verizon Store in Waltham, MA.on Aug 12 2026. John was amazing. His above and beyond, was above and beyond !! He really helped out several times with a few challenges store. Handled very professionally. Praises to JOHN
August 2026
Christina was outstanding in dealing with a technical issue.
July 2026
Andraes, at the Waltham, MA location provided the best and friendliest service I've ever experienced during more than 30 years of being a Verizon customer. Please treat him well as he obviously treats others.
