Russell Cellular, located at 842 Lexington St in Waltham, MA, is a Verizon Authorized Retailer known for excellent customer service and expert support. Unlike standard Verizon stores, this location often surpasses expectations by doing whatever it takes to make customers happy and save them money. The staff is highly skilled at multitasking and handling various customer needs efficiently, whether assisting with technical issues, setting up accounts, or explaining charges. Customers have praised the team for their calm and professional attitude, even during urgent situations. For example, one customer needed urgent phone replacement before a trip and appreciated how staff quickly arranged for a trade-in and explained all costs clearly. Others mentioned that employees like Chris and Miguel are helpful, knowledgeable, and patient, resolving problems quickly and making the process smooth. The staff also assist with general phone support, such as setting up voicemail or replacing screen protectors, and support customers in multiple languages. While not a standard Verizon store, Russell Cellular offers personalized service that often exceeds expectations, making it a reliable choice for those seeking fast, friendly, and effective support for their mobile needs.
I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!
January 2026
Chris was knowledgeable, friendly, patient, and able to deal with an influx of customers when he was the only staff member available. He also took the extra time to look at my account and offer help for more than just the issue I came in with.
December 2025
Chris is excellent! He is so knowledgeable and he treats everyone with respect. He acknowledges every customer as they walk thru the door He even replaced my screen protector three days after I purchased my phone, no questions asked. The best customer service I have had in years. Will definitely recommend hi to others.
