About Webster First Federal Credit Union – Webster MA
Webster First Federal Credit Union is a local financial institution that provides a range of banking services, including checking accounts, savings accounts, mortgages, home equities, and loans, to communities within Essex, Middlesex, Suffolk, and Worcester counties. The credit union is known for its exceptional customer service and friendly staff, who work to assist customers with a smile. Customers consistently praise the knowledgeable and personable employees, particularly Halina J., who is described as an asset to the credit union. Reviewers highlight Halina's extensive banking knowledge, ability to find solutions to any problem, and professional yet friendly approach. One customer even notes that they have been banking with Webster First for over 15 years and have always had a positive experience. Overall, Webster First Federal Credit Union is highly recommended for both personal and business accounts, with reviewers citing the competent, caring staff, lack of fees, and full-service offerings as key reasons to choose the credit union.
Halina helped my husband and me with opening our bank account. She was very warm and kind and made the whole process easy. She was always open to answering our questions and was very professional. She explained everything in detail and went above and beyond to help us. Highly recommended—she is the best!
November 2025
I use the Webster Branch primarily. Really friendly people always willing to answer questions or provide help. I have used their call center support and they were very knowledgeable and helpful!
August 2025
Amazing experience as usual! Jennifer Labbe did a phenomenal job assisting me with a last-minute transaction and was very knowledgeable in the area! She made me feel extremely comfortable and assisted me with my needs in an exceptionally fast time frame. I couldn't have asked for better assistance!
