Balise Toyota Service receives mixed reviews from customers, highlighting both significant strengths and notable concerns. Many customers report excellent mechanical work, with mechanics described as excellent and willing to work late to help stranded travelers. The service is often found to be satisfactory and professional, with some staff members noted as very pleasant and efficient. However, several reviews point to serious issues with customer service practices. Multiple customers report experiences with aggressive up-selling from some Service Advisors, describing instances that rose to the level of outright lying, particularly to less knowledgeable clients. There are also complaints about poor follow-up, with calls not being returned. Furthermore, one customer expressed major frustration with the handling of a repeated part failure on a new vehicle, feeling the warranty concern was dismissed. While the quality of mechanical repair is consistently praised, experiences vary greatly depending on interactions with the service department, leading some long-term customers to advise caution.
We broke down on I-90 about 2 hours from home after a long roadtrip. Our 2011 Siena needed a new alternator and Balise Toyota took care of us. The mechanic very kindly worked late to make the fix and get us back on the road home. Gabby was very pleasant and efficient. I highly recommend them.
September 2024
They treated me professionally. The work done has been satisfactory. However, I have called twice for two different issues and they haven’t called me back to follow up.
November 2023
They must overbook appointments. 3 hours waiting and counting for work that takes jiffy lube less than an hour.
