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9AM - 5PM
50 Elm St, West Springfield
Banks
“would have been a 5 star however , i walked in without an appointment and was seen right away. i needed to have some paperwork notarize and everything went great, so i thought and when i got home i found out that the notary never embossed the INPORTANT documents ,very embarrassing when i get the call about do it again... so documents are on hold till i find a notary that NOTARIZE documents. 4 is a gift. well i stand corrected it will change to a 5 star bcuz im Mass the notory stamp is valid as much as an emboss.”
“Great community bank. Whenever you enter, you see the same person. Workers and managers are not changing every 2 months. I love that about it. I've been here now for 8 years.”
9AM - 4PM
333 Elm St, West Springfield
Banks
“Was the best decision I made in switching banks. So helpful, personal and feels like they really care about you not just another number. I love the old fashioned banking experience. I tell everyone that they should go visit and give it a try. Absolutely satisfied with every banking transaction..”
“I've had the nicest people help me the two times I've been to this branch. Zahida gave me great options on savings accounts that best suited my needs and very personable. It's a little further away, but worth the drive if I need to go to a branch”
“Amazing people great customer skills, there are people person, and the most wonderful person is Lisa. She help me with everything that I need direct me in the right direction. ???”
“I LOVE THE GOOD CUSTOMER SERVICE THEY GIVE TO THE STAFF, both in English and Spanish! I love that they have staff for different languages! Since there are many older people in this area who do not know English. Thank you for thinking of us, the most mature adults.GRACIAS MUCHAS GRACIAS !”
9AM - 5PM
225 Memorial Ave, West Springfield
Banks
“I have had great customer service from Andrea Bessette she always goes out of her way to help me and always very pleasant with a smile, I do hope she gets recognition for her good work”
9AM - 4:30PM
63 Park Ave, West Springfield
Banks
“I recently refinanced my mortgage with ARRHA Credit Union. I worked with Michael Kelly and the process could not have been easier and stress free. During this trying time, Michael was amazing to work with and he even combined my home equity loan into the refi and the rate was amazing. I am saving a ton of money and my new mortgage is also 20 years as opposed to 30 years. I recommend Michael and this credit union to anyone looking for banking, a loan, whatever. You will be extremely happy you did!”
“My partner and I visited the West Springfield branch recently, and we were lucky to be helped by Karen—whose grace, warmth, and intelligence stood out immediately. She welcomed us with gentle professionalism, made my partner feel truly respected, and handled our concern with both care and clarity.
Even though the issue turned out to need a follow-up call to customer service, Karen still gave us valuable insight, good advice, and a sense of being truly seen. She brought a calm, elegant energy into the room, even while clearly balancing a busy and demanding day.
There’s something quietly luminous about her—like someone who gives a great deal to others and carries it with poise. Whether she’s a mentor, a team leader, or simply someone others look up to, I hope she’s reminded often of the impact she has.
Thank you, Karen, for your presence and thoughtfulness. You made a stressful moment feel lighter, and your kindness and beauty left a deeper impression than you may know.”
9AM - 5PM
225 Park Ave, West Springfield
Banks
“The "Cheers" of banks. The staff is friendly, helpful, and cares about your financial health. Better than the big guys- "Citizens," "Bank of America."”
8:30AM - 4PM
547 Memorial Ave, West Springfield
Banks
“John Peterson on the mortgage team is phenomenal! Organized, knowledgeable and his team "behind the scenes" to get the job done is extraordinary. PeoplesBank is a selfless company who puts their time and money where it counts...in the community! Thank you PeoplesBank for always doing the right thing and servicing your customers and clients with competence and respect. Keep up the great work!”
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“the staff is very friendly, they always make the best to help you in any of your needs, I don't change my branch por nada, en español o en ingles they are the best”