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“What took me 5 hours to do myself, they took care of in just 15 minutes and did a far better job. I will absolutely come back and would recommend anyone give these guys a try. Thanks for your tremendous service!”
“David is the best employee in the store, I had problems with my phone, the community was bad and he solved everything and best of all, he found a way to help me for free! I recommend everyone to come to this store and David thanks again”
“Fixed a cracked screen on my Galaxy A16. Great service. Did the repair the same day in about an hour. Would definitely come back here to the Westfield location again!”
“The store manager, Sai, was very helpful getting me and my sister new phones and also through in a free phone case and screen protector. He was very nice during the checkout process. And when we were picking out a phone when we didn't know what we wanted or what to choose.”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%”
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
“I would like to share my incredible experience with a staff member by the name of Premere from AT&T on Boston Road in Springfield, MA, for his exceptional assistance in troubleshooting my Apple Watch. He demonstrated a high level of professionalism and expertise.”
“I have been going there for year when I did my up grade I was 17 up grades behind my phone old the laughed lightly by my name frankie why do you still have this dinosaur it shouldn't be working”
“Had a pleasant time getting done what was needed. Also looked into possibly a new plan but my currently plan was still the better option. One of the employees also put Bluey on the TV so my daughter could watch it while we finished up our business. Really appreciate the time they took with me to make sure all questions were taken care of!”
“Milos, my initial salesman, was professional, and seemed like everything was going to straighten itself out. After I realized that a good part of my features were not available, I came in today and saw Max (it was Milos's day off). Max really took the bull by the horns and straightened out all of my issues. He did it in a caring way, without regard for the time he was spending helping me. Max saved the day! Thanks to him, my phone is virtually "back to normal".”
“Ive been a customer here for eight years or so. Went in today for an upgrade, Jackson was prompt and courteous and helped me order my device. Thank you very much.”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
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“I went to the ATT Store in West Springfield. Gabe was amazing to work with to upgrade my phone. He was informative, knowledgeable and respectful. He didn't push me or try to get me to buy more stuff when I indicated I didn't want to. He was easy to talk to and explained all the tech stuff I didn't understand. ATT has an asset with Gabe, I hope they treat him well.”