U-Haul Moving & Storage of West Springfield offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have had mixed experiences, with some reporting passable overall experiences but issues with unexpected charges for mileage or gas. However, others have praised the prompt and friendly service, particularly for propane refills. While one customer had a negative experience with the manager, the issue was later resolved, and the manager was commended for their assistance. Overall, the business provides great customer service, but there have been some concerns regarding the reliability of access cards and the fulfillment of promotional offers.
Staff were super friendly and straightforward with expectations for use of the product. There were no questions from me and I was in and out with a very pleasant experience with the people and the facility
March 2026
Everything was fast easy great customer service and clean trucks
February 2026
Happy to receive the one month free for the space I was renting. Every one is helpful, friendly and respectful. I will recommend this store even to rent the truck.
