“Positives:
1. Value for money housing and access to highway and key supermarkets.
2. Spacious open places and good amenities well maintained, Parking and secure nibhours.
3. Humberto and joe operations team does a good job supporting any breakdowns or repairs.
4. Office team is supportive.
Need Improvement:
1. Pest like roches and mice are challenging however they do pest treatment any number of time you ask for but no Improvement will happen.
2. Floor with carpets will stink despite of repeat cleaning and treatment.”
“A real blessing and good change in my experience here at Avalon, with the arrival of Saul to the Marlborough team.
It totally transformed my experience to have someone who also speaks Spanish. My daughter always had to coordinate orders, calls, and maintenance visits. Before he arrived, the guys were very cool, I truly appreciated Erik and Kevin for their understanding and willingness to help and talk to my daughter on the phone when she couldn't be here. Incredibly refreshing to have someone with whom I can speak in my language, and also who is willing to do so since not everyone is. Saúl is truly a blessing to me for that, but also for his genuine will and kindness that goes beyond his tasks. Thank you very much for your empathy in taking the time and alerting me when you are going to test and sound the fire alarms in our building. Because of my age and sensitivity to my hearing, these trials have always been a cause of stress and anxiety in my past until Saúl arrived. So much so that in the past my poor daughter had to figure out how to get me out for the day so I wouldn't be here. Now, she and I feel a great relief to have Saúl, a true angel. God bless you, always. Being bilingual is another valuable skill to have, a blessing. Very grateful to have Saúl in our beautiful community, since having him here created a feeling of tranquility, security, since I have someone I can count on.
Translation:
A true blessing and game changing experience to have Saúl join the Avalon team. Truly a game changer in the overall maintenace experience by having a Spanish speaking team member. I had to always have my daughter handle all requests, calls, interactions, as my primary language is Spanish. Before I joined, the maintenance team was incredibly awesome and truly appreciated Erik's and Kevin's kind understanding and willingness to make it work and chat with my daughter via phone when she couldn't be present. Incredibly refreshing to have someone that I can speak to in my language, and is also willing to speak in our language as not all are. Saúl is truly a blessing for me for that, and also for his genuine willingness to help and go above and beyond his call of duty. Thank you so much for your empathetic nature for taking the time to alert me when our building's fire alarms will be tested and go off. This has always caused a lot of distress and anxiety in the past for me due to my sensitive hearing at my age, and my poor daughter would have to figure out a way to take me out for the day. Now she has been relieved from that thanks to Saúl, a true angel. God bless you, always. Being bilingual is an added skill and asset to have, and a blessing. Grateful in having him around, I feel safe, and have someone I can count on.”
“Huge improvements over the last couple of years at the Meadows. Especially with the maintenance folks. They are always helpful and responsive. Mike and team do a great job there!”
“I cannot thank AJ the maintenance manager enough for all he has done for us in our first week there! He is truly amazing and deserves a big raise! He goes above and beyond always!!”
“A good place to live, accessible to everything, good location, quiet area. If something gets damaged, they repair it quickly, I recommend it. My experience was very good.”
“Bill has been an absolutely tremendous resource and guide for the property issues and needs my wife and I have ventured into. I feel like he's been one step ahead the whole time.We will certainly be drawing on his guidance in the future... Thanks Bill!”
“Smooth move-in. Very flexible with rearranging the date, since I had a family emergency. Friendly staff, quick answers by email. Neighborhood is very quiet. We see a lot of kids and pets. Very nice.
Judah K.
(The email is my sons)”