The Bank of America Drive-thru ATM branch offers a generally positive banking experience characterized by friendly and professional staff. Customers have praised employees like Craig Meyer, who is well-versed and provides clear explanations and helpful suggestions, making interactions smooth and satisfying. Jessica M., a relationship banker at the Westborough branch, received high praise for her patience, dedication, and professionalism in handling complex business banking issues. She worked tirelessly with the back-end team and her manager to resolve problems and make necessary transfers, going above and beyond to assist customers. Dennis, another staff member, provided excellent service by helping with check deposits after a recent marriage, demonstrating the branch’s commitment to customer care, even with longer travel times involved. The branch also offers the convenience of weekend appointments, which many other locations lack. However, recent closures due to unspecified circumstances have caused some frustration among customers, as the lack of information about these closures raises concerns about transparency and safety. Overall, the branch is known for its attentive staff and positive customer interactions, despite occasional operational issues.
Craig Mayer was very polite, thoughtful and took the time to explain the plethora of options available for various bank accounts and credit card options for my college bound child. Online banking, checking account and credit card application were all setup in one visit.
June 2026
Overal positive experience at the Westborough branch. Craig did a great job of explaining everything in an easily understandable way.
June 2026
Uman Gurung provided exceptional service. He was friendly, professional, and went above and beyond to ensure everything was taken care of. I truly appreciate his excellent support.
