Walgreens receives positive feedback for its dedicated staff and quick service, particularly in the pharmacy. Customers appreciate the kindness, professionalism, and sympathy shown by employees, especially during challenging situations like recovery from surgery. Despite being understaffed, the team works hard to assist customers, although there are concerns about how some customers treat the employees during stressful moments. Many reviews highlight the importance of respectful interactions between customers and staff. Specific employees, including a helpful young man who assisted with passport photos and two associates named Tasha and Sarah from the pharmacy, have been acknowledged for their exceptional service. Overall, Walgreens is viewed as a reliable place with a commitment to customer care, though it encourages a culture of patience and respect from its customers.
Please avoid the westford branch if you can. They are too proud to provide customer service with extremely rude representatives.
June 2024
On hold for over 35 minutes called to talk to manager told me she would call me back never did customer service is the worst iv ever dealt with will never deal with them again.mike
April 2024
I love Walgreens, but not this Walgreens. They refill things when they're asked not to, they never answer their phones, and the staff is incredibly rude. For a business that depends on customers, no one in the store has any customer service skills.
