Balise Ford serves the Springfield, Agawam, Holyoke, and Chicopee areas from its Wilbraham showroom. The business offers a brand new Ford test drive experience, a large selection of certified pre-owned and used Ford trucks and SUVs for sale, and a highly qualified Ford service department for routine maintenance like oil changes, tire rotations, and brakes. Customer reviews consistently highlight exceptional and stress-free buying experiences. Sales staff are repeatedly described as great, professional, courteous, knowledgeable, patient, thoughtful, pleasant, helpful, respectful, and nice. They answer all questions, explain features thoroughly, and make transactions easy and quick, with one customer becoming a new SUV owner in about three hours. Staff are noted for going above and beyond, coming in on days off or staying late to ensure the process is smooth and complete. The entire team, including sales and finance personnel, receives praise for providing a pleasant, smooth, and thrill-filled experience. Many customers express being very pleased, stating it was one of their best vehicle purchasing experiences, marked by exceptional service from start to finish.
I bought a 2025 Ford expedition from Balise Ford Michael my salesman did a great job answered all my questions even came in on his day off to make sure I got the vehicle. I appreciate the great service. Thanks again for all your help love the Ford Expedition.
October 2025
Mike was a patient and thoughtful salesman in spending the time to keep me informed of all used vehicles that fit within my criteria. Took 5 months to find the right one and he and the other staff at Balise of Wilbraham were all pleasant to deal with the entire time.
October 2025
I was looking at a SUV that I like and Tyree Mack walked up and asked if I wanted to take it for a test drive, I really loved it afterwards and I purchased the vehicle. Throughout the whole process Tyree was very nice and professional and made the transaction easy and quickly. I was a new SUV owner in about 3hrs.
