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“I called Eric at Ludlow Post Office, he was tremendously helpful in explaining and tracking a package. He was knowledgeable, professional, and kind. It’s the best experience I’ve had at a post office.”
“Tara who works alone on Saturdays is amazing! It gets swamped and yet she has a system to help everyone out efficiently. She does it all with humor, kindness, and a smile. Engaging everyone to join her in her happiness to provide excellent service, she makes you feel important. We went in this past Saturday very early for our passport appointment for our two children and she welcomed and accommodated us instead of sending us away. She helped every step of the process since we had never applied for a kid’s passport before. If there were more people with Tara’s energy and outlook the world would be a better place. Thank you Tara!”
“I have utilized this location daily for 27 years! Each and every employee from Christine( now retired), Jose, Maria, Destiny, Alex and others have always been extremely cordial and helpful. This includes their ability to assist in mailing locally, nationally and internationally. Always quick efficient and professional to make sure my items are mailed properly. Many customers who I have seen that seem in a rush or short on time are always helped with an explanation of what to expect on delivery times. Every staff member is top notch in my book.”
“Paul at window, always nice, as are all of the clerks. Wasn't thrilled that a birthday gift I mailed out a week prior came by short of postage. Stating 90cents due, yet when Paul checked it said I was $1.60 short. We both agreed it should have been delivered with opportunity for recipient to have the chance to pay postage due or have it RTS. INSTEAD, birthday gift now going to be a week late. I guessed at postage, put stamps on envelope and mailed at outside box in Palmer because office was closed by time I got there”
“I use this post office often and think the staff are very friendly and helpful. The location is convenient and is usually clean. I always wear my mask and have never had any issues here.”
“I'm surprised by the bad reviews posted here. Every time I go, I find the employees to be considerate, fast-paced and very friendly. I've never had an issue with this branch!”
“Love this post office! Staff is always courteous, patient, and friendly. Yes, sometimes the lines are long, especially around holidays and lunch times, but it gives you time to chat to other people waiting in line with you. I’ve been to other post offices in the Springfield area and always come back here.”
“I am not from local but I had a package ship from nj to this post office has lost in transit back in February. Today a guy named Marie Quinn called me and let me know he tracked down the package and now is going to deliver to the guy in town. I told him I need package route back to me because the buyer doesn’t needed anymore it was for Valentine’s Day I had already refunded him so Marie ran to the facility looking for the mail carrier got the package wrote reject and package will come back to me. I really appreciate nowadays post office worker like him works so hard thinking about customers not themselves. This will never happens in my local post office 07090 they don’t even give you a receipt has tracking on it they ask you get it done yourself with kiosks. I really wish everyone works at post office like Marie Quinn.
Thank you.”
“Writing this as I just sent a package today but will update if anything changes.Contrary to other reviews, the staff were extremely nice to me and others around me. I talked to 3 people which consisted of a younger gentleman, the older man and the older woman which were all very helpful and quick with me. I didn't feel like they were racist to me at all and same with the other Hispanic guys that were in front of me as well. I dropped the package off at 5PM and by 7PM it departed the store and USPS was in possession of the item.It seems they are improving their business but the only con that remains is that it's cash only. Otherwise they were good to me.”
“4 stars because it isn't the working-man USPS in the trenches that makes the system laughable, but the overpaid honchos in charge.
Overpaid, I said what I said. Doesn't take much to oversee operations are a disaster from the top down, especially at this location.
Hopefully retirement comes sooner rather than later for some folks there, and a new generation of faces that care will take the helm, ones that at least sort of care.
Finally, I have an entire family of postal workers, don't tell me I don't know how you people operate. ?”
“Staff at desk was very willing to help me send back a package.
I had the wrong return label. (It was an example what a return label looks like). Instead of jumping on the stupid move I made he was calm and explained everything.
This is why the work for the post office, they know what they are doing.
I rushed back the next day with the correct label. He put it on there with respect. Your all set!”
Open 24 hours
1860 Page Blvd, Springfield
Post Offices
“Moths ago I can complain and used my O star feedback here, after that I believe someone read and tray to fixed the issue, my mails unexpected delays end so I decide to change my feedback. Thank you.”
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“I've used this location many times and never had a problem, today I went in for a passport appointment and the woman that helped me was very friendly, polite and helpful. I was given all the info and paperwork that I needed and appointment for the very next day. This place is organized and professional.”