This Verizon authorized retailer provides excellent cellphone retail and customer service. The team is amazing, very helpful, and experienced. They take the time to help with all questions, setting up, and transferring files between phones. The process of switching multiple lines is handled very well. Staff help customers get a new phone and can also make bills much cheaper. They are helpful with dealing with broken phones and any issues with accounts. The service results in a much better experience, and the location is highly recommended.
Carlos is the best he has helped with a great deal on a new phone and provides any help I need with this phone
August 2026
My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.
August 2026
Carlos and team at Russell Cellular went above and beyond to help my Dad with a cell phone issue and even called me back to let me know he was all set. Very much appreciate them!
