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“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“I went in for a trade-in/upgrade for family member and Devonte went above and beyond to make the transaction as smooth as possible. He also made drop off of the trade-in quick and easy. Additionally, he took the time to minimize the change/cost in billing/plan. Will/would definitely return to this location for future needs.”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
“Erick was knowledgeable and his customer service was top notch. Answered all our questions quickly and confidently. We visited the site for new phones and he turned us around in 15-20 minutes, that was very much appreciated. Will visit again.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Jon was very helpful and patient and pleasant to deal with. We appreciated his willingness to accommodate our phone needs and solve issues that came up with my older phone.”
“I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“I had the absolute best experience dealing with Wes Luna at the Team Mobile Store on Bridge Street in Lowell. He was very helpful and knowledgeable in all aspects of my account and adding a new phone and Apple Watch. I recommend him for anyone going into this store.
Thank You, Wes ?”
9AM - 1PM 2 - 5PM
956 Massachusetts Ave, Arlington
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“Was having constant issues with internet and it happened to appear to be ok right before the technician came but the technician did look into the issue a lot further and found out the problem. The problem was resolved.”
“Great guys! Gabriel helped us out and made our experience go by fast! The atmosphere was friendly as both guys working were super nice! Will be returning and looking for this crew again!”
“Great Store! Great customer service and Team work
Maryellen was awesome and so helpful. Nice group of people who seem to enjoy what they do and work well together. Highly recommend this store!!”
“Desperately went into T-Mobile in Burlington to change my service from AT&T, due to a technical issue on my line that AT&T, both in store and on the phone, could not fix for 3 days. Christian H. Spent about 30 minutes with my phone, and got my AT&T service back on. No pressure to switch or buy. Just an absolute solid effort at customer service! If I could start from scratch, I’d go to T-Mobile in a heartbeat. Ask for Christian!”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“Josh helped us recently. He was so patient in answering all of our questions regarding a very complicated (to us) bill. Despite the busy time at the store he calmly addressed our concerns.
We appreciate Josh.”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“I had an awesome experience at this Verizon store. The representative (Kyle) was incredibly helpful, smart, and very patient. He explained everything clearly and made sure I understood all my options without rushing me. He also made sure I got the best deal possible. The whole process was smooth and stress-free. Great customer service—I really appreciate the time and care he put into helping me.”
“Very helpful staff. Rashaun helped pull me out of a tough situation. My cellphone was having issues powering on. He was able to resolve it quickly and actually looked at my acct to see I was eligible for a free cellphone upgrade. He took the time to help transfer all my data to the new phone and even stayed a little past closing. Very pleasant person to work with. Can't say enough nice things about him and grateful for his help.”
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“Everything took about 45 minutes. I got a new phone to replace the one that I dropped by accident. Everything‘s on it happy about the price and a gentleman was fine at Verizon in Wilmington.”