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“GREAT EXPERIENCE! I HAD ALRRADY BEEN ON T MOBILE SUPPORT FOR 2 HOURS. ON A WHIM I WALKED IN TO THIS STORE TO SEE IF THEY COULD FIX MY PHIONE. THEY HAD IT FIXED IN 10 MIN...GREAT SERVICE AND VERY NICE...”
“Shane was excellent! I never write reviews but he was exceptional. Shane took the time to listen and assist my daughter and I after a difficult day. I forgot my Apple ID and Shane calmly walked me through step by step.
It was refreshing to work with an experienced professional. We sincerely appreciate the time and guidance. Thank you Shane!! 6 STAR Service!”
“Efrain is the best! Took his time to go over everything with me and explained it perfectly. He’s the only one I trust when I need help with my phone or service!”
“Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.”
“Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.”
“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”
“Came into this store with phone issues with a really old phone. Sean was able to get me a great deal on a new Samsung phone. I recommend going to see them for any of your cell phone needs!”
“My mom got a flip phone and was having problems using it. The young man was extremely kind and helpful. He took the time to show her how to use the phone. She couldn't remember her password so he asked if she checked her messages and she said no. She said that she doesn't check voicemail so he suggested that she doesn't bother with it,this mad her extremely happy. Hee even showed her how to look up missed calls. My mom left feeling confident about using her phone.”
“Luiz was amazing ! I'm glad I went in he was able to get me a new phone and answer all my questions. I can always go back for help and I will always return with my business here !”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“Ask for Erik 305 boston road Billerica
Really fantastic customer service.
People like Erik make consumer confidence real
Thank you Erik”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“I had a simple problem that wasn't so simple. Monique was super patient, cheerful and stuck with it until solved. She was also handling the entire store single handed and was great at multitasking with 2-3 customers at once. I appreciate her skills and good humor!”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“If i could find the survey I would sent a positive one, but since I can't find it, this is the only place I can tell anyone that the people working here always help me out and aren't pitching me anything, they arent up-selling me, they've been helpful the past 5 visits over the years, particularly Jason I believe his name is - who helped me out twice, and the man who helped me with picking headphones today, David. Appreciate you guys being helpful and genuine, not just what people imagine of a typical salesman. These men deserve raises, thats all I'm saying.”
“Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.”
“Luis and Jaye were so kind and helpful. They were accommodating during an extremely hard time and only within days of our mother's passing. I was a mess dealing with complex loss and family issues trying to get a phone into my sister's hands that had been out of contact with us for months. I live in WA state and was back east under this emergency circumstance and they tolerated my highs and lows during this challenging time.
Jaye went out of his way to work through the challenges I was having with the cell phones, but most importantly, he showed genuine compassion.
Both Luid and Jaye are an asset to this T-Mobile.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“I had multiple people all helping me get the best I could and it was great. They legit communicated great with each other all helping get best. Great experience (I've never had a good experience changing carriers before) - ha I see my boy thought so too below”
“Luis was such a nice worker there. He helped both me and my mother and was patient and understanding. He was very knowledgable and knows what he is doing. Overall great experience. Thanks luis.”
“Marcos was such an amazing help figuring out my bestfriend’s phone!! He was so kind, patient and super helpful. 10/10 experience and a example of why i stay with verizon. I will always look for Marcos to help me out!”
“Andy was very professional. He explained with details everything he was doing. I am very happy, pleased and satisfied with the work he did in my house. If I could give him 10 stars ⭐ I would do it. 👍”
“I had an awesome experience at this Verizon store. The representative (Kyle) was incredibly helpful, smart, and very patient. He explained everything clearly and made sure I understood all my options without rushing me. He also made sure I got the best deal possible. The whole process was smooth and stress-free. Great customer service—I really appreciate the time and care he put into helping me.”
“Raulito M was amazing he went above and beyond to help me and my husband get new phones. He stayed past the time he was supposed to end his work day and he got us all set up and deserves these 5 stars! If you need your phones or anything fixed go to Verizon in Malden ask for Raulito!”
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“My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.”