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“GREAT EXPERIENCE! I HAD ALRRADY BEEN ON T MOBILE SUPPORT FOR 2 HOURS. ON A WHIM I WALKED IN TO THIS STORE TO SEE IF THEY COULD FIX MY PHIONE. THEY HAD IT FIXED IN 10 MIN...GREAT SERVICE AND VERY NICE...”
“They are fast resolving and very gentle and good communication… I love it
I will back always as I need. Really indicates them for everyone who needs.”
“Shane was excellent! I never write reviews but he was exceptional. Shane took the time to listen and assist my daughter and I after a difficult day. I forgot my Apple ID and Shane calmly walked me through step by step.
It was refreshing to work with an experienced professional. We sincerely appreciate the time and guidance. Thank you Shane!! 6 STAR Service!”
“Efrain is the best! Took his time to go over everything with me and explained it perfectly. He’s the only one I trust when I need help with my phone or service!”
“Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.”
“Stephen is, apparently, holding down AT&T customer service for the entire North Shore of Massachusetts. AT&T doesn’t deserve him and I’m certain that they are not paying him enough.”
“Excellent. Mohammed is always careful, friendly and professional. I only go to ZAGG for cases and repairs because he does such a good job. Each time I have used the services and advice at ZAGG at the Burlington Mall, I come away pleased with the quality of the work, the pricing and the friendliness. When my phone needs something (a new screen, a new case, etc), this is where I go. And I have been using them over many years.”
“My teenage daughter accidentally dropped her iPhone 17 pro when getting out of the car. She cried and was so upset but thankfully at Malden phone repair they took care of it right away!!!”
“Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.”
“Dylan was amazing. I came in because I was having issues with my S23 Galaxy battery and since I was due for an upgrade, we went for it. He helped transfer all data from the old phone to the new S26 Galaxy. He made sure I got all the discounts and promotions available, including the 'free' tablet. He was great to work with: patient, friendly, knowledgeable, and very good-natured. I'll go back to him in a heartbeat if I ever have any issues in the future. Well done, Dylan, and thank you for all your efforts!”
“Came into this store with phone issues with a really old phone. Sean was able to get me a great deal on a new Samsung phone. I recommend going to see them for any of your cell phone needs!”
10AM - 7PM
77 Main St B, Andover
Mobile Phones
“My mom got a flip phone and was having problems using it. The young man was extremely kind and helpful. He took the time to show her how to use the phone. She couldn't remember her password so he asked if she checked her messages and she said no. She said that she doesn't check voicemail so he suggested that she doesn't bother with it,this mad her extremely happy. Hee even showed her how to look up missed calls. My mom left feeling confident about using her phone.”
“Luiz was amazing ! I'm glad I went in he was able to get me a new phone and answer all my questions. I can always go back for help and I will always return with my business here !”
10AM - 8PM
686 Fellsway, Medford
Mobile Phones
“The store was busy as it was a Sunday at noon and tax free weekend. Robert was the only consultant in the store and handled the situation professionally and calmly. He definitely deserves five stars!!”
“Stefan went above and beyond to assist me. He spent the time to find the perfect option that suited my needs, not the easiest solution, but the right solution. No wait time, and the manager was equally amazing.”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“Ask for Erik 305 boston road Billerica
Really fantastic customer service.
People like Erik make consumer confidence real
Thank you Erik”
“Such patience! I didn't just pick up a new phone, I got help transferring everything from the old phone to the new one, as well as answers to all my (dumb) questions!”
“Erick was an outstanding Representative! He urgently helped me set up my new S26 Ultra with precision. And he installed a privacy screen protector flawlessly! I am going to come here anytime I get a new phone!”
“I recently brought my grandfather to this location to purchase a new phone, and we had an outstanding experience. From the moment we walked in, Dee greeted us and provided exceptional customer service.
Dee took the time to help my grandfather select the right phone and thoughtfully customized the setup to meet his needs, including adjusting the text size and other accessibility features. While the setup understandably took some time, Dee managed the process exceptionally well. They acknowledged and assisted other customers as they arrived, clearly communicated expected wait times, and efficiently helped others in between, all while ensuring we continued to receive attentive, personalized service.
Throughout the entire experience, Dee was professional, patient, knowledgeable, and genuinely committed to providing excellent customer care. Our phone was fully set up and ready to use in a timely manner, and every question was answered.
This was an outstanding customer service experience, and I greatly appreciate Dee's dedication and professionalism. Dee is a rockstar 🪨⭐🤳”
“Anthony is professional and knowledgable and provided excellent service! He made sure we got the best deal and was very helpful throughout the trade in process.”
“Helped me with a virus unlike other stores these people are life savers. I would be screwed if I didn't come here. If you have metro t-mobile come here. They are not greedy like tmibke”
“I had the pleasure of working with Paarth at the Lexington store. I am not super tech savvy, and he was endlessly patient, trying to find a family plan for us with the best deals and discounts. As a result of his efforts, I am planning on switching to Verizon for our internet and streaming. I need a human being to consult with and I feel fortunate to have found him!!”
“I worked with Eric when I first went in. He was very knowledgeable of the product he was selling. I was informed that my phone would have to be ordered in. This evening during the process of picking up i was helped by Jay. She answered all my questions, was super friendly and very knowledgeable. If I had any questions or reservations I wouldn't hesitate to go back. They're great!”
“I stopped by the store to have my phone unlocked and had a great experience. I barely had to wait before Michael assisted me. He was polite, professional, and handled everything quickly and efficiently.
My phone was unlocked in no time, and the whole process was smooth. Employees like him really make a difference—I highly recommend asking for Michael if you need help!”
“The system was having issues when I tried switching to this company but the guy helped us so much and got the phone working. Great customer service and very friendly. Thank you very much”
10AM - 8PM
329 Main St, Malden
Mobile Phones
“Brian was extremely helpful throughout the entire process. He was professional, patient, knowledgeable, and took the time to explain everything clearly. He made what could have been a stressful situation much easier for me. I really appreciate his help and would definitely recommend him.”
10AM - 8PM
89 Main Street, Stoneham
Mobile Phones
“Jaz was a pleasure to work, stellar customer service. Employees were friendly and personable! Wasted no time answering my questions and getting me the help I was looking for.”
“Today is my five visit to this place and I always recommend my family and friends this place because people here is so nice and helpful. Every phone I purchased here have no issues and so functional for me.
Great place to find any phone, they have all the models.”
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“My screen protector was shattered. I walked into Wilmington Verizon store where I got my iPhone 17 last year. The store technician walmly received me and promptly replaced the screen protector free of charge.”