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“These are the most wonderful postal officers I've ever dealt with. I had some real confusing stuff to deal with on shipping a package to Finland and they were nothing but gracious and patient. I feel very fortunate that they're my new local post office.”
“Amanda was super helpful, explaining the difference between priority and ground shipping. She also shared tips on getting free priority shipping supplies in-store and online. Great customer service and a delightful experience!”
“I go out of my way just to go to this USPS location because the staff are kindly and their service is good. Elias was particularly helpful, and he quickly shipped my 5 media mail packages.”
“These guys ae always awesome! They are incredibly friendly and helpful. They even helped me track down a lost passport that had been sent to my previous address. They are a great service to the community. I love them!”
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“I have NEVER had better service than I had today. I had to ship two different things and I didn't know which bags or boxes to pick and Tracy helped me every step of the way. She was so kind and personable and helpful. I never want to use another post office again.”
“5 stars! I have family members out of state, that wk for USPS service, so I understand the Federal Standards- Saugus Post office is exceptional, and, as other reviews,I choose to use Saugus, because of exceptional service, everytime I've come!
I've had real problems elsewhere in Essex Co. that have not followed Federal USPS standards!
They, are always efficient, kind/ pleasant, nonpartial, and professional...
I've had to call Postmaster/ Feds because of breaks of personality -problems brought to the job, at other Essex County Post offices...
Saugus, has never been in this category, since, from another state, never either has their Post Offices behaved untowardly...
I've referred persons, to apply for work, when they hire, at Saugus USPS!”
“I love this post office. Staff is warm and very helpful. I accidentally left an item behind after a visit, and they held on to it for me, remembering who I was when I came back.”
“This is my favorite Post Office I've been to in the whole country. I've never had to wait more than a couple of minutes in line, I'm often the only customer, the staff are always friendly, and there's plenty of parking nearby. That's everything I need.”
“I had a really great experience here to get my passport processed. Shout out to Barry as he was very knowledgeable and patient. He explained everything with details and took really great pictures for my passport. Go here if you need assistance with your passport.”
“the guy working the desk solo the past two times i’ve stopped by this week is so patient, personable, and friendly. i’m sorry i didn’t get his name. this location has the best customer service i’ve experienced. thank you!!”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“Get rid of Marie she's so rude and doesn't want to cash a money order lying to customers saying she didn't have the cash. Even though I bought it from her 25 mins prior . Everyone else there is great”
“Shout out to Elaine for understanding the urgency of my situation and doing what it takes, including calling the right people, to ensure I get my package on time. Thanks Elaine !”
“I highly recommend! John is ALWAYS so thorough and helpful - especially with passport services! He goes above and beyond to make sure everything is correct no matter what! Thank you!”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“Great location for retail service. People mistake this for the processing plant all the time--01889, Middlesex Essex is a different place so if you have complaints about your package being stuck, it's not the fault of the North Reading Post Office. Matt the window clerk is always friendly and helpful, I enjoy coming here for my postal products!”
“The staffs are always helpful and friendly. And they remember you. It feels like a tight neighborhood post office vibe which some times can be hard to find elsewhere. Parking can be tricky though.”
“There's a clerk works here his name is John he is the nicest most efficient postal worker I've dealt with in a very long time. And he's easy on the eyes ? Just a super guy they're lucky to have him. The convenience of this location is much appreciated ?.”
“I use this post office often, both on weekdays and weekends, and it's an overall great experience! The postal workers are fast, efficient, and kind. There's rarely a line.”
“I have visited this post office several times in the last few weeks and have had nothing short of outstanding service. The staff all are extremely timely, courteous, and helpful. There is rarely a line and if there is, there are 2 associates helping up front. The attitude of the staff is positive, kind, but also professional and helpful. All the staff I have interacted with are kind, but Alicia especially has been amazing. I have a somewhat complex and time consuming transaction and she doesn’t skip a beat with it. She embodies what every employee should strive for and I would go out of my way to visit this location as unfortunately I have not had this same experience at all locations, it varies wildly. 5 shining stars to Alicia and this location!”
“Arguably the best full service PO in Metro West. Can be a tad busy around noon and near close but Kelly and Wendy will take care of you. Lots of packing materials and friendly smiles that give you all the mailing options. Off peak times you are in and out with usually no wait.”
“Visited the post office around lunchtime and it was surprisingly empty. The older gentleman at the counter was friendly and very helpful. Quick and pleasant experience.”
“Stopped here , sending packages.
The guy , named Jun (or Jin) was awesome. Super friendly , even borrowed tapes to me , instead of selling. Awesome guy.”
“The reviews are probably based more on bad experiences on the delivery end. This office is straightforward and gets the job done. I wish USPS would invest and probably spruce up the place, similar to newer facilities I see in other areas of the country. This would probably make the space more inviting for staff and customers.Overall, I use USPS more than the other services. Prices in most cases are better and get to well traveled locations relatively quickly.”
“This location has absolutely the best USPS team in the Greater Boston area. I've visited USPS locations all over the region & I stop at the Day St. location a few times a week. The staff here has been consistently friendly and knowledgeable over the years even when it can get busy, they do their best to keep customers smiling. I some needed extra help today and Roselynn was incredibly patient and thorough, she even called customer service to help me track down the answer I needed from HQ. I also really appreciate the drop-off window at this location so I can pre-pay my packages and not have to wait in line. Please be nice to the staff if you go here, I see how much they deal with in a day in this busy square & they are some really amazing folks!”
“Friendliest service in the metro Boston area! As a warehouse manager I have been to a number of carrier locations across the city and this location is always the most helpful and kindest. Everyone who works here deserves a raise.”
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“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”