The Hugo Boss Factory Outlet at Wrentham Village Premium Outlets provides pleasant and memorable service. Employees are described as wonderful, competent, and patient. They take time to help visitors, including those from Canada, with exchanges for items like sweaters and shoes, even for products originally purchased in other locations. The store has employees that any customer-facing company should be proud of, making visits positive experiences.
Men and women dresses and fragrances are major items.Customers' dissatisfaction results from their No refund policy ( instead, store credit) and reluctant to accept defects in their sold products . Once these systems are aligned with those at competitors, the customer dissatisfaction is likely to disappear.
October 2022
I’m a visitor from Canada, and just wanted to appreciate Mr. Stanley Thomas, at this store, who spent time patiently helping me exchange a damaged product (shoe) originally purchased from Hugo Boss Canada.
September 2022
I’m a visitor from Canada, and just wanted to appreciate Mr. Stanley Thomas, at this store, who spent time patiently helping me exchange a damaged product (shoe) originally purchased from Hugo Boss Canada.
