Express is a store where customers receive friendly and helpful service. Staff members like Bianca are quick and pleasant, assisting with special requests such as ordering tall sizes. When a customer's order was lost in the system, LaCharro patiently listened and went out of their way to track down the order, showing kindness and dedication. Additionally, employees demonstrated patience when customers arrived just before closing, waiting until they found what they needed without rushing them. Overall, the staff at Express are friendly, caring, and committed to making sure customers feel valued and supported during their shopping experience.