Suburban Cadillac of Ann Arbor is known for its large inventory of new and used vehicles, offering Michigan’s largest selection through The Suburban Collection. Customers often praise the friendly and professional staff, including salespeople who listen carefully and avoid pushy tactics, making car buying a pleasant experience. The dealership’s service department is highly rated for efficiency and courtesy, with staff like Nick providing thorough assistance, timely service, and a clean, comfortable lounge. Many customers appreciate the quick turnaround for oil changes, tire and brake services, and recall repairs, often receiving detailed updates and videos of inspections. The team goes above and beyond to meet customer needs, with some mentioning that their visits felt exceptional and personalized. Overall, Suburban Cadillac of Ann Arbor is recognized for its excellent customer service, caring staff, and commitment to making vehicle servicing and buying straightforward and enjoyable. The dealership also offers benefits like instant cash for vehicles, a 7-day exchange policy, and a 3-month, 3,000-mile powertrain warranty, making it a top choice for car buyers and service customers in Michigan.
Your employees treated me with sympathy and respect
December 2025
I am very happy with the salesperson, Fatis Fatouhi. He is very honest, professional, and ethical. He did help me a lot and answered all my question in a very professional and honest way.
November 2025
Customer service representative Nick was thoroughly in his assistance. Great people skills made my visit bearable. It's generally not enjoyable to get your car serviced after a holiday, however this was a very good experience.
