The Verizon store in Auburn Hills provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Reviews note that the staff is friendly, helpful, knowledgeable, and polite. Associates provide great, speedy assistance and are described as going above and beyond to help set up new phones and ensure everything is working before the customer leaves. The process is efficient, with one customer reporting being in and out within 20 minutes. While promotions sometimes mean phones are mailed home instead of being in stock, the service experience is consistently praised. Multiple customers express high satisfaction with their buying experience and new phones, stating they would return and that the customer service deserves more than five stars. The store offers a welcoming environment for both new and existing Verizon customers.
Great customer service from the team ant Auburn Hills, MI ~ Baldwin Rd! Huge shout outs to Tyler, Aaron, David, and Ana for providing me and my husband exceptional support! We appreciate the amazing services and recommendations you all provided to meet our needs!!
May 2024
Maybe I had a rare experience? But they were nice to me, some rude customers but the workers were polite. Once they finished with thier customers I was greeted and in and out within 20 minutes. I love my new phone and hope the service is as good as the buying experience. Thanks yall for the great speedy assistance.
April 2024
As long as you are buying something, you should be fine.
