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“Tyler and Aaron were extremely helpful and patient with helping me navigate through a unique situation with my account! Their dedication to customer service is unmatched. They truly went above and beyond to ensure I got the help I needed. Prime example of what it means to serve the customer! Thank you!”
“The gentleman that helped me was named Nathaniel. He was very comfortable and very helpful. I think he did a very good job and made me feel very comfortable, and we got it done! I would come to him and Jackson again.”
“Very helpful team, always available when I call; Dane was able to help me with an issue quickly, without too much explanation & Austin was eager to help me get my new laptop setup before the holiday. Thanks again.”
“If I could rate my experience today 0 stars I would. First of all I was told by phone and chat agents I should go in store and get my bill issues addressed because in store they are better equipped to help... Well thats a joke. I would have received better customer service at a McDonald's! Hell even the non-corperate store that screwed up my account offered more options. So word to the wise it doesn't matter if your considered a gold or platinum loyal customer whatever or that you make an appointment it all means nothing. So we made an appointment today for 11:30am we we're 15 mins early and checked in we didn't get waited on till 1:15pm so their appointment system is a joke... no point in it I would not recommend even bothering to do it. We were with a rep tops less than 12 mins to be told I'm sorry there's nothing we can do on our end would you like to use the billing kiosk uh no I'm not illiterate I can read my bill dude it's messed up we're being charged for charges since October of 2025 for a screw up that happened in that non-corperate store so no one in chat can fix the issue no one over the phone can guess I'm just supposed to stick it up my tail pipe 🤷♀ and keep handing over extra payments whenever ya'll feel like pulling from my bank account and overdrafting it for funsies at this point I'm sad to say I'm even a customer or ever signed up for xfinity mobile its been a total nightmare and all I wanted to do was add a tablet to our account for my daughters birthday last year but monthly I fight with customer service over the screw up in tears its not worth all this added stress if this whole thing could've been fixed I would have considered upgrading mine and my husbands phones soon but after all of this once the back balance is paid off I may just shut it all off
Update: I was personally contacted by a member of corporate and thankfully we got a resolution to my on going problem. I am happy with the end results and I am greatful someone finally deep dived into my account and actually heard me. Only reason I didn't do 5 stars is because I do feel it shouldn't have to reach this point to get actual help with an issue that's my end thought on the subject.”
“Recommend this store 100%, they carry a variety of accessories and dont get me started on the customer service. Alma received me with the biggest smile and was very kind. Happy with my purchase.”
“My mom and I got new phones last week. Eric was our salesman.
He was very polite, knowledgeable, and patient with us. We would definitely recommend him to anyone who is looking for a new phone.”
“I had such a great experience. Marvin was so knowledgeable, professional, patient and kind. He made sure I got what i would need. I did not feel rushed and understood all my options. Saf was also helpful. I always enjoy doing business at this Corporate location. Thank you!!!!”
“Had an emergency, Sean was extremely helpful in helping me upgrade efficiently and while helping me get the best deal. Entire team was lovely and manager was extremely involved in everyone’s experience, 10/10 would recommend!”
“Just left the Xfinity store on Maple Rd. Billy’s customer service was excellent! He shared all of options with patience. He’s was very helpful and knowledgeable with transferring over my phone”
“Alvin at the Verizon store was incredibly thoughtful and helpful while activating my new phone. He took the time to answer all my questions, made the whole process easy and stress-free after hearingall of my text messages had been erased. He had such a friendly attitude the entire time. Excellent customer service — thank you, Alvin!”
Open 24 hours
1622 Perry St, Pontiac
Internet Service Providers
“Amazing experience with a excellent customer service my laptop and phone was fully operational within hours of me leaving them; 10 out of 10 and would definitely recommend…”
“We have been Comcast/Xfinity customers for 26 years now for both our internet and cable services, and we are currently Diamond members in their rewards program.
The Pros:
Unbelievable Reliability: In over two and a half decades, our service has been virtually uninterrupted. I could count the number of times on one hand. Outages have been incredibly rare and resolved quickly. For pure connection reliability, they are tough to beat.
Great Rewards: Being a Diamond member actually comes with some fantastic perks, including free movie rentals, local rewards, and early access to features.
The Cons / Area for Improvement:
Recent increase in connectivity lapses that didn’t exist previously. We rely on the connectivity for work.
Pricing Loyalty: Like many long-term customers, my only real critique is the pricing. It feels like new customers often get the best promotional rates, while loyal, 26-year customers have to consistently call in to keep bills from skyrocketing.
Overall, if you want internet and cable that you can absolutely depend on day in and day out, Comcast delivers. We just wish the loyalty rewards included a permanent break on the monthly bill!”
“Great staff and facility. Jeff took good care of me. He answered all of my questions and was very knowledgeable about the phone I wanted to upgrade to. Helpful and friendly staff members as well. This is my second phone I got from this location and both experiences have been great. Thank you very much to the Verizon staff in Rochester Hills!”
“Excellent service from Rahim! He helped me access my account (a business account) and fixed the problem with my phone in the last 15 minutes before the store closed for the night. Very grateful!”
“Excellent company, great customer service, and very easy to work with and get responses from. Would recommend anyone that isn't using them for service to give them a call.”
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“Our company had been talking about switching phone companies. Ilya just happen to stop in to introduce himself and the services that he provided. Once we had met with him it helped with our decision to change. Ilya was great at listening to our needs and explaining the options that we had to choose from. The implementation of the new system was smooth and Ilya made sure to keep contact throughout the process to make sure everything went well. We would highly recommend Ilya and InNetwork Telecom for anyone looking for phone and or internet service. Thank you Ilya.”