Unclaimed Freight Ace Hardware, located on Bay City's historic west side, has been a family-owned business for over 75 years and is part of the largest retailer-owned hardware cooperative in the industry. The store offers a wide selection of power tools, plumbing supplies, lawn and garden items, and more, aiming to make every project at home or work a success. Customers consistently praise the superb customer service, noting that staff provide individual attention and knowledgeable advice. Reviews highlight experiences where employees assisted with finding parts for old equipment and helped customers with product specifications, ensuring items fit correctly. The store also features a floor covering department with high-quality Mohawk flooring and a dedicated outdoor power equipment and BBQ Grill Center. Overall, Unclaimed Freight Ace Hardware is recognized for treating customers with respect and making them feel valued, reinforcing its commitment to being "The Helpful Place."
Impeccable service. Got a gallon of sealer and at checkout not one but two employees made sure to give me stirring sticks and a tool to open the canister, both things I didn't even realize I needed. So thankful I purchased from this store where they truly took care of me.
March 2024
Had some screens made here. Turned out great! Very happy with service.
July 2023
SUPERB customer service! I came in with an old snowblower knowing nothing about it and I was given individual attention and help finding the needed parts.
