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“Always welcome and serviced kindly at each branch. Only thing is we need a branch on the east side of the one bridge town of Bay City. It would help us in the Thumb. Please consider.”
“I’ve worked with Christian for 3 years and today i finally went inside for my loan and got to meet him. Really positive and helpful guy and had every answer I threw at him!”
9AM - 5PM
4129 N Euclid Ave, Bay City
Credit Unions
“Did a survey on line and a purchase was declined and my card was blocked. Went in to bay city office and they were able to handle it fast and friendly.. Thank you FPCU”
“I had a great experience with Jessica, the teller at Copoco. She was so kind ,pleasant and professional. I usually bank online or call in. I'm so glad I went in today. 5 stars Jessica! You Rock!! keep up the great work P.S. 25yrs at this bank”
“Leon and his coworker were very friendly and approachable pointed me in the right direction to use the coin machine and even gave me a few details about my account. Great job that’s why I’ve been a member for the last nine almost 10 years.”
“I am a member service representative at Jolt on Euclid. I have been with the company since 2019 and couldn't have asked for a better place to work and bank! My personal experience has been great. I LOVE my job and helping our members learn and grow every day! My personal financial health has skyrocketed and I budget SO much better by using sub shares! I now feel confident and in control of my finances!Jolt is opening a new branch in Midland, my hometown, this spring 2023!We have a Christian background, as the previous name was Catholic Federal Credit Union. Since changing the name to Jolt Credit Union, which allowed us to change our charter, we have made great growth and expect to be around for many more generations to come! Changing the name & charter allowed the financial institution to broaden the field of membership; aka broadening the criteria to open accounts to be more accessible for MORE people from all walks of life and locations!Jolt has great Kasasa products that are free with cash back rewards & more, that literally pays you for being an active member! Jolt's team works together to find solutions to help members get the best service and financial growth by educating, assisting and providing resources that support financial growth opportunities! If you have ever had a negative experience with us, I would first ask if you came inside to handle it directly, or got assistance further before allowing it to leave a bad taste in your mouth? Then I would urge you to remember that we're all human. Maybe the situation wasn't fully understood by either you or the person helping you. If you didn't go in...how could Jolt have fixed it or given better education to you to help guide you into better understanding of the "why it happened thar way"? I say this because so many times, I have worked with an extremely upset or frustrated member and I maintained patience while understanding that their frustration isn't with me, but the situation itself, and most of the time it is just not knowing or understanding the way products or services work. I have found so many ways to help them gain understanding, get to a solution, and move forward from the situation with a better attitude in the end. I take my time to hear them out and I hope anyone who has issues will take their time to come in and try to find solutions before choosing to leave, or bashing not only Jolt, but ANY company.A member told me today "if you don't learn history, you'll repeat it". So take time to help us and to help you learn from any mistakes so that we may all continue to grow in all areas.❤Many blessings,Taylore L”
“Having an account here is great, but I am soooo frustrated that their debit cards don’t have tap to pay and they aren’t compatible with Apple Pay. This is 2023, and not being able to access my card electronically, is making me consider switching to a different CU. Their service is kind and helpful, but I’m not sure that makes up for the technology gap.”
“My parents set up my account here when I was younger and I currently stay with them because they are great! The staff are always welcoming and informative! They make sure to alert you when things don’t seem quite right and I really appreciate it!!”
“Was excellent.
She kept her composure when she was doing all she could to help a situation that needed to have handled by management three times prior.
Great skills were shown throughout!
Thanks Stacey!”
“I LOVE UBCCU. I've been banking here for several years. Hands down the BEST BANKING APP EVER !!! Great customer service from the front desk gal "Linda".”
“I had a great experience with Jessica, the teller at Copoco. She was so kind ,pleasant and professional. I usually bank online or call in. I'm so glad I went in today. 5 stars Jessica! You Rock!! keep up the great work P.S. 25yrs at this bank”
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“I absolutely love this branch! The employees feel like family. They are always kind, courteous and attentive to my needs. It has a convenient location, an ATM and ITM to meet my banking needs in a variety of ways!”